Kayla Bullack
Winnipeg,Canada
Summary
I am a collaborative employee with a dedication to partnering with co-workers to promote an engaged, empowering work culture. I have strengths in building and maintaining strong customer relations, I also have outstanding experience in customer service to provide clients with the upmost experience. I am very proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Boujee Restaurant And Bar
Winnipeg Manitoba
03.2024 - Current
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced customer experience by creating visually appealing and innovative cocktails.
Bartender
Red Chilli
Trascona Location
10.2023 - 03.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Shift Manager/bartender/banquet Server
Punjab Cultural Centre
1770 King Edward St
09.2022 - 03.2024
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Taught employees exceptional customer service skills.
- Kept bar presentable and well-stocked to meet customer needs..
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, and meals
- Handled catering scheduling, ordered supplies, and planned events.
- Organized and oversaw food service training to educate employees on resetting tables, taking orders relaying orders to cooks and upselling food and beverages.
- Presented food and beverages on buffet tables aswell as drink stations in line with formality and specifications of each event.
- Cleared dishes and glassware quickly following each course, promoting fast and exceptional service.
- Served high customer volumes during special events, nights, and weekends. (200-500 guests)
- Took drink orders, and presented drinks to custumer.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Saint James Collegiate
1900 Portage AvenueSkills
- Sales Strategies
- Operations Management
- Works well in fast paced / high capacity environment
Certification
Smart choices certified
Timeline
Bartender
Boujee Restaurant And Bar
03.2024 - Current
Bartender
Red Chilli
10.2023 - 03.2024
Shift Manager/bartender/banquet Server
Punjab Cultural Centre
09.2022 - 03.2024
Saint James Collegiate