Kayla Brown
Vista
Summary
Dynamic sales professional enhancing brand awareness and client relations. Demonstrates effective communication to resolve inquiries and build loyalty, while implementing operational improvements that drive sales growth and streamline processes.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
San Diego
09.2025 - Current
- Loaded and unloaded delivery trucks while ensuring proper handling of packages.
- Picked and prepared daily shipments in controlled atmosphere warehouse to maintain product quality.
- Collaborated with team members to meet deadlines for order fulfillment and shipping.
- Used pallet jacks to move items to and from warehouse locations.
- Implemented process improvements that streamlined workflow within the warehouse.
- Followed safety protocols to maintain a secure working environment for all associates.
Department Sales Floor Supervisor
Lowe's Home Centers, LLC
Vista
02.2020 - 06.2025
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Addressed and resolved customer complaints to improve service satisfaction. in a professional manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Developed and implemented operational policies and procedures, enhancing workflow efficiency and accuracy.
- Maintained accurate records of employee performance, attendance, and disciplinary actions to support effective management.
- Tracked project progress and provided timely feedback to staff, fostering accountability and continuous improvement.
- Developed detailed planograms to maximize product visibility, flow, and sales.
- Collaborated with store personnel on projects such as inventory control, stocking shelves, and display installation.
- Assisted in the development of creative displays to promote products.
- Provided accurate information about products, prices and services.
Customer Service Representative
Micheal's
Oceanside
10.2024 - 02.2025
- Resolved customer complaints and inquiries promptly, enhancing customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Cultivated customer relationships and loyalty through proactive communication and support.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Verified accuracy of shipping documents against product received.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Ensured proper placement of materials on shelves and maintained inventory records.
- Completed training to operate order picker and counter forklift safely.
- Proficient in operating forklifts and pallet jacks to move products.
Customer Service Representative
Lowe's
Vista
09.2017 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection and inquiries.
- Provided product information and recommendations to customers.
- Processed transactions using point-of-sale systems.
- Collaborated with team members to enhance customer experience.
- Managed inventory levels and restocked products.
Education
High School Diploma -
San Jacinto High School
San Jacinto, CA07-2017
Skills
- Inventory Management
- Logistics Coordination
- Quality Control
- Safety Protocols
- Process Improvement
- Operational Efficiency
- Product Knowledge
- Product Sales
- Customer Support
- Client Relations
- Multitasking and prioritization
- Organizational Skills
- Team collaboration
- Staff training
- Attention to detail
- Self-motivation
- Desire to learn
Timeline
Warehouse Associate
Amazon
09.2025 - Current
Customer Service Representative
Micheal's
10.2024 - 02.2025
Department Sales Floor Supervisor
Lowe's Home Centers, LLC
02.2020 - 06.2025
Customer Service Representative
Lowe's
09.2017 - 02.2020
High School Diploma -
San Jacinto High School