Kayla Brown
Mobile
Summary
Experienced with supply chain management, ensuring efficient logistics operations. Utilizes strong organizational skills to coordinate inventory and shipping processes. Track record of effective problem-solving and maintaining seamless communication within dynamic work environments.
Logistics professional with proven track record in optimizing supply chain operations and enhancing distribution strategies. Known for reliable team collaboration and adaptability to changing demands. Adept at inventory management and effective time management, ensuring smooth operational flow.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 3 years of experience working in busy logistic environments.
Overview
9
9
years of professional experience
Work History
Auto Adjuster
Liberty Mutual
San Antonio, Texas
01.2021 - 01.2025
- Evaluated auto claims to determine liability and coverage details.
- Collaborated with repair facilities to assess damage and estimate costs.
- Conducted thorough investigations to ensure accurate claim resolutions.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Reviewed documentation for completeness and compliance with company policies.
- Mentored junior adjusters on best practices and effective communication techniques.
- Implemented process improvements that enhanced claim turnaround times.
- Developed training materials to enhance team knowledge of industry regulations.
- Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses or ASE certifications.
Forklift Operator
Walmart Distribution Center
Irvington, Alabama
01.2018 - 06.2021
- Operated forklifts to transport goods efficiently throughout distribution center.
- Loaded and unloaded trucks, ensuring accurate inventory management.
- Conducted routine safety inspections on equipment, promoting workplace safety compliance.
- Collaborated with team members to streamline loading processes, enhancing workflow efficiency.
Customer Service Representative
Alorica
Mobile, Alabama
10.2015 - 01.2018
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Developed and maintained thorough knowledge of products and services to assist customers effectively.
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Trained new staff on customer service protocols and systems, fostering a knowledgeable workforce.
Education
John L. Leflore
Mobile, Alabama05-2014
Skills
- Estimating repair costs
- Claim investigation
- Insurance policy sales
- Vehicle inspection
- Teamwork
- Problem-solving
- Multitasking
- Reliability
- Decision-making skills
- Active listening
- Effective communication
- Organizational skills
- Management skills
- Warehouse operations
- Stock replenishment
- Pallet jack operation
- Materials handling
- Documentation management
- Shipping coordination
- Distribution management
- Punctual and dependable
Languages
English
Full Professional
Timeline
Auto Adjuster
Liberty Mutual
01.2021 - 01.2025
Forklift Operator
Walmart Distribution Center
01.2018 - 06.2021
Customer Service Representative
Alorica
10.2015 - 01.2018
John L. Leflore