Kayla Brown
Summary
Property management professional with comprehensive experience in administrative and operational responsibilities. Proven track record in coordinating property activities, managing tenant relations, and ensuring efficient property maintenance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and prepared to make significant impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Administrator
Menres Property Management
05.2024 - Current
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Organized community events to promote resident engagement and foster a sense of belonging within the complex.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Property Administrator
KG Group
09.2022 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Communicated effectively with owners, residents, and on-site associates.
Security Guard Supervisor
Elite Residential
05.2021 - 08.2022
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Increased staff retention rates by providing comprehensive training programs and fostering a supportive work environment.
Security Guard
G4S Security Solutions
10.2020 - 05.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Guard
Paladin Security
01.2020 - 10.2020
- Greeted clients and guests in a professional and courteous manner to build and maintain rapport
- Documented concerns and verbally communicated and followed up to ensure resolution
- Denied entrance to the building to unauthorized persons
- Provided excellent customer service when dealing with guests, employees, and/or senior executives
Concierge
GardaWorld Security
08.2019 - 01.2020
- Secured the building by monitoring systems, performing facility walkthrough, and controlling access to owners' rights
- Addressed resident concerns and issues in accordance with the company's service standards and practices
- Performed office duties on a temporary basis when required
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Concierge/ Security
SSG Nexus
01.2019 - 03.2019
- Regular register keeping and maintenance of communication book, any unusual incident (Fire alarm, flooding, leaking) and/ or important occurrence, elevator bookings
- Provided excellent customer service to guests and residents while entering and exiting the building
- Answered telephones, kept track of massages for residents
- Kept track of packages and keys by using building link software
- Kept concierge desk clean on daily basis, notified residents of food deliveries
Customer Service
The Cheesecake Factory
12.2017 - 01.2019
- Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities
- Consistently, improve customer satisfaction through expert resolution of conflicts, issues, and concerns
- Processed orders for guests, while giving extensive information about restaurant menu
- Answered guest telephone calls, in a polite and timely manner
- Kept up to date with all the company's products, services and procedures
Education
Diploma - Social Service Worker
George Brown College
06.2015
High School Diploma -
George Harvey Collegiate Institute
06.2013
Skills
- Take direction and follow through to completion to ensure all requirements are met
- Excellent Organization skills
- Self-presentation and positive attitude
- Reliable and accountable team member
- Resident Support
- Property Management Systems
- Building Systems and Services
- Security Management and Enhancement
- Customer Relationships
- Tenant relations
Certification
- CMRAO Limited License (OLCM-L)
Timeline
Property Administrator
Menres Property Management
05.2024 - Current
Property Administrator
KG Group
09.2022 - 05.2024
Security Guard Supervisor
Elite Residential
05.2021 - 08.2022
Security Guard
G4S Security Solutions
10.2020 - 05.2021
Security Guard
Paladin Security
01.2020 - 10.2020
Concierge
GardaWorld Security
08.2019 - 01.2020
Concierge/ Security
SSG Nexus
01.2019 - 03.2019
Customer Service
The Cheesecake Factory
12.2017 - 01.2019
High School Diploma -
George Harvey Collegiate Institute
Diploma - Social Service Worker
George Brown College
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