Kayla Brambles
Ottawa
Summary
Hard working professional with outstanding interpersonal skills. Committed to ensuring customer satisfaction by providing exceptional service and support.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
LCBO
09.2022 - Current
- Aided customers in finding specific products to suit their needs
- Responsible for opening and closing of the store when required
Customer Service Representative
Lowe's
11.2019 - 07.2022
- Trained staff on operating procedures and company services.
- Created a reference guide for front-end operations and procedures
- Coordinated and fulfilled online orders
- Called customers in order to arrange and troubleshoot issues with orders and deliveries
Hostess
Red Lobster
04.2019 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Salesperson
Tip Top Tailors
06.2018 - 02.2019
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Set and achieved company defined sales goals.
Manager in Training
McDonald's
08.2018 - 11.2018
Crew Member
McDonald's
04.2017 - 07.2018
Private Nanny
Self-employed
01.2012 - 01.2015
- Cared for a toddler and infant twins
Education
Certificate - Pre-Animation And Illustration
Algonquin College
Ottawa, ON05-2021
Diploma - Film Production
Confederation College of Applied Arts And Technology
Thunder Bay, ON05-2016
Skills
- Account updating
- Complaint resolution
- Scheduling
- In-store support
- Customer relations
- Event Planning
- Microsoft Office Suite
- Genesis
- Adobe Photoshop
- Final Cut Pro X
Timeline
Customer Service Representative
LCBO
09.2022 - Current
Customer Service Representative
Lowe's
11.2019 - 07.2022
Hostess
Red Lobster
04.2019 - 02.2020
Manager in Training
McDonald's
08.2018 - 11.2018
Salesperson
Tip Top Tailors
06.2018 - 02.2019
Crew Member
McDonald's
04.2017 - 07.2018
Private Nanny
Self-employed
01.2012 - 01.2015
Certificate - Pre-Animation And Illustration
Algonquin College
Diploma - Film Production
Confederation College of Applied Arts And Technology
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