Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
Kayla Boyle

Kayla Boyle

Hamilton,ON

Summary

An eager and energetic customer service professional looking to take on more responsibilities. Three years in a supervisory role and an additional ten years in a customer service based roll where I was able to cultivate communication skills in order to confidently interact with a broad customer base. I strive to build a genuine, meaningful interaction with customers to build a great customer rapport that results in better customer retention. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

Supervisor

Pita Pit
01.2019 - 04.2023
  • (4 years 4 months)
  • Supervised 2-3 employees
  • Trained new employees on FOH operations, serving, cash register
  • Operate POS cash register, handle money, accurately and carefully type out credit card numbers for phone orders
  • Efficiently handled opening and closing procedures
  • Managed time efficiently in order to complete all tasks within deadlines
  • Proved successful working within tight deadlines within a fast-paced environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Client Specialist

Cash Money
10.2016 - 10.2017
  • Adhere to all opening and closing policies
  • Ensure correct data entry for all transactions
  • Ensure sufficient level of accessible cash was on hand to meet client needs
  • Followed all compliance regulations including western union and check cashing
  • Audit new client registration
  • Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Customer Service Representative

Little Caesars Pizza
09.2014 - 09.2016
  • Follow open and closing procedures
  • Accurately managed inventory level in order to guarantee freshest product was served
  • Correctly received orders accurately and efficiently, processed payments and made accurate change
  • Took initiative to find extra tasks when schedule duties were completed
  • Responded proactively and positively to rapid change
  • Trained staff on operating procedures and company services

Education

HRAC Certificate -

Mohawk College of Applied Arts And Technology
Hamilton, ON
08.

Skills

  • Customer Experience
  • Client Relationships
  • Resolving Complaints
  • Client Correspondence
  • Verbal and Written Communication
  • Client Development and Retention
  • Customer Inquiries
  • Efficient Service
  • Superior Attention to Detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Supervisor

Pita Pit
01.2019 - 04.2023

Client Specialist

Cash Money
10.2016 - 10.2017

Customer Service Representative

Little Caesars Pizza
09.2014 - 09.2016

HRAC Certificate -

Mohawk College of Applied Arts And Technology
Kayla Boyle