Kayla Blackmore
Kamloops,BC
Summary
Proven leader and efficient problem-solver, excelled at Cloverdale Paint by enhancing customer satisfaction and streamlining operations. Skilled in POS systems and adept at complaint handling, significantly improved service delivery. Demonstrated exceptional teamwork and product knowledge, driving operational excellence and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cloverdale Paint
08.2023 - 08.2024
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
Assistant Branch Manager
Cloverdale Paint
10.2021 - 05.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed store inventory and stock levels to maintain availability of products.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Restaurant Busser
The Alley YMM
07.2021 - 09.2021
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
High School Diploma -
Frank Spragins High School
Fort McMurray, AB06.2017
Skills
- Data Entry
- Paperwork Processing
- Account updating
- Call Management
- Product Knowledge
- POS systems expert
- Key holder experience
- Order Processing
- Complaint Handling
- Stock management
Timeline
Customer Service Representative
Cloverdale Paint
08.2023 - 08.2024
Assistant Branch Manager
Cloverdale Paint
10.2021 - 05.2023
Restaurant Busser
The Alley YMM
07.2021 - 09.2021
High School Diploma -
Frank Spragins High School
Similar Profiles
Bill RotheckerBill Rothecker
Sales Associate at Cloverdale PaintSales Associate at Cloverdale Paint
Nadine ColemanNadine Coleman
Customer Service Representative Level 3 at Cloverdale PaintCustomer Service Representative Level 3 at Cloverdale Paint
Aastha ThakkarAastha Thakkar
Customer Service Associate at Cloverdale PaintCustomer Service Associate at Cloverdale Paint