Kayla Ballantyne
Prince Albert ,SK
Summary
Adept at leading teams to excellence, I significantly enhanced team productivity and customer satisfaction at Paul's. My expertise in staff management and adaptability, coupled with a knack for fostering a culture of motivation and collaboration, resulted in streamlined operations and improved service standards, embodying the core values of excellence and efficiency.
Overview
17
17
years of professional experience
Work History
Supervisor
Paul
11.2018 - 05.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Housekeeper
Paul
11.2002 - 01.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Education
12 -
Wesmor
Prince Albert 06.2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Team building
- Teamwork and collaboration
- Multitasking Abilities
- Multitasking
- Time management
- Adaptability and flexibility
- Organizational skills
- Active listening
- Reliability
- Self motivation
Languages
English
Native or Bilingual
Timeline
Supervisor
Paul
11.2018 - 05.2019
Housekeeper
Paul
11.2002 - 01.2019
12 -
Wesmor
Similar Profiles
Kyliann MarandKyliann Marand
Vendeur en boulangerie at PAULVendeur en boulangerie at PAUL
Elton ChinyadzaElton Chinyadza
Warehouse worker at PaulWarehouse worker at Paul
Ilona BelghachemIlona Belghachem
Job Etudiant at PaulJob Etudiant at Paul