Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Baker

Bowmanville,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Optical Dispenser

Clarington Optometric Centre
Bowmanville, ON
03.2022 - Current
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Educated patients on proper care and transportation of spectacles.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Completed field of vision, OCTs and pachymetry evaluations.

Optical Sales Associate

Hakim Optical
Oshawa
10.2021 - 12.2021
  • Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
  • Explained benefits and features of available current eyewear to meet patient needs and preferences.
  • Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
  • Recommended specific frames, lenses and lens coatings to suit client needs.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Prioritized helping customers over completing other routine tasks in store.
  • Tracked down hard-to-find merchandise at diverse locations.

Take-Out Server

Swiss Chalet
Bowmanville, ON
09.2015 - 07.2019
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
  • Increased drink, appetizers, entree and dessert orders by suggestively selling daily specials or popular items.
  • Retained full knowledge of menu and ingredients to address food allergy questions.
  • Determined appropriate individually-packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.
  • Greeted and acknowledged guests and delivery drivers to foster highest level of service.
  • Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
  • Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.
  • Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
  • Transacted food and drink orders at POS in person and by phone.
  • Served food and alcohol following company standards and state service requirements to maintain freshness and safety.
  • Maintained neat and organized work areas to comply with food handling and safety regulations.
  • Adhered to food and drink packaging guidelines to optimize freshness.
  • Kept take-out area well-stocked to facilitate speedy service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Retail Sales Associate

Reitmans
Oshawa
10.2014 - 09.2015
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.

Hostess

Waltzing Weasel
Oshawa
06.2009 - 03.2010
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Clarington Central Secondary School
Bowmanville, ON
06.2012

Skills

  • Effective Working Relationships
  • Patient History Documentation
  • Billing Processing
  • Eyeglass Care Education
  • Patient Flow
  • Customer Service
  • Organization Skills
  • Fast Learner
  • Multi-Task
  • Prioritized Workload

Timeline

Optical Dispenser

Clarington Optometric Centre
03.2022 - Current

Optical Sales Associate

Hakim Optical
10.2021 - 12.2021

Take-Out Server

Swiss Chalet
09.2015 - 07.2019

Retail Sales Associate

Reitmans
10.2014 - 09.2015

Hostess

Waltzing Weasel
06.2009 - 03.2010

High School Diploma -

Clarington Central Secondary School

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Kayla Baker