Kayla Baker
Bowmanville,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Optical Dispenser
Clarington Optometric Centre
Bowmanville , ON
2022.03 - Current
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated patients on proper care and transportation of spectacles.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Completed field of vision, OCTs and pachymetry evaluations.
Optical Sales Associate
Hakim Optical
Oshawa
2021.10 - 2021.12
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Tracked down hard-to-find merchandise at diverse locations.
Take-Out Server
Swiss Chalet
Bowmanville , ON
2015.09 - 2019.07
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
- Increased drink, appetizers, entree and dessert orders by suggestively selling daily specials or popular items.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Determined appropriate individually-packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
- Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Transacted food and drink orders at POS in person and by phone.
- Served food and alcohol following company standards and state service requirements to maintain freshness and safety.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
- Adhered to food and drink packaging guidelines to optimize freshness.
- Kept take-out area well-stocked to facilitate speedy service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Retail Sales Associate
Reitmans
Oshawa
2014.10 - 2015.09
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
Hostess
Waltzing Weasel
Oshawa
2009.06 - 2010.03
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Clarington Central Secondary School
Bowmanville, ON06.2012
Skills
- Effective Working Relationships
- Patient History Documentation
- Billing Processing
- Eyeglass Care Education
- Patient Flow
- Customer Service
- Organization Skills
- Fast Learner
- Multi-Task
- Prioritized Workload
Timeline
Optical Dispenser
Clarington Optometric Centre
2022.03 - Current
Optical Sales Associate
Hakim Optical
2021.10 - 2021.12
Take-Out Server
Swiss Chalet
2015.09 - 2019.07
Retail Sales Associate
Reitmans
2014.10 - 2015.09
Hostess
Waltzing Weasel
2009.06 - 2010.03
High School Diploma -
Clarington Central Secondary School
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