KAYLA AYLER-MCCORMICK
Los Angeles
Summary
Dedicated professional with extensive experience in guest services, adept at addressing visitor inquiries and resolving issues efficiently. Proven ability to maintain a positive demeanor in diverse situations, ensuring a welcoming environment. Strong skills in customer relations, recordkeeping, and effective communication via phone and email. Self-motivated with a keen attention to detail, contributing to overall operational success.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hyatt Regency Valencia
Valencia
06.2024 - 05.2025
- Managed front desk operations, including greeting clients and directing visitors to departments.
- Checked guests in and out, verifying identification and processing reservations efficiently.
- Ensured adherence to security protocols by verifying guest identities upon arrival.
- Handled reservation modifications and inquiries, ensuring accurate updates to bookings and special requests.
Cashier
Whole Foods
Valencia
01.2022 - 08.2023
- Welcomed incoming guests and addressed product-related inquiries with accuracy.
- Processed cash and credit transactions with precision.
- Bagged groceries and assisted customers with unloading items from carts as needed.
- Supported Amazon Customer Service Desk with merchandise returns.
- Trained two new employees in cash handling and customer service procedures, including POS transactions.
Server
Le Pain Quotidien
Beverly Hills
06.2021 - 08.2021
- Facilitated optimal guest experiences by managing seating, order taking, and prompt service of dishes and dinnerware.
- Handled in-person and online orders along with financial transactions utilizing a digital POS system.
- Welcomed customers and ensured positive interactions through friendly and courteous engagement.
Education
Bachelor of Arts -
California Institute of The Arts
Valencia, CASkills
- Front desk operations
- Cash handling
- Employee training
- Digital POS systems
- Guest check-in
- Order processing
- Customer service
- Team collaboration
Accomplishments
- This browser version is no longer supported
- Please upgrade to a supported browser
- Learn More
- Menus 100% Normal text Arial 10 Editing
Timeline
Front Desk Receptionist
Hyatt Regency Valencia
06.2024 - 05.2025
Cashier
Whole Foods
01.2022 - 08.2023
Server
Le Pain Quotidien
06.2021 - 08.2021
Bachelor of Arts -
California Institute of The Arts