Kayla Auld
Prince George,British Columbia
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
6
6
years of professional experience
Work History
Patient Coordinator Team Lead
Family Dental Care Spruceland
09.2018 - Current
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Conducted regular audits of patient accounts to ensure accuracy.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Assisted with the office manager to support in anyway to help office run smoothly and efficiently.
- Answered and managed incoming calls and emails.
Dental Receptionist
Skyline Dental
09.2017 - 08.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Education Assistant Certificate -
College of New Caledonia
Prince George,BC04.2020
High School Diploma -
Duchess Park Secondary
Prince George, BC06.2015
Skills
- Appointment Scheduling
- Staff Training
- Office Administration
- Patient Flow Management
- Office Opening and Closing
- Administrative Support
- Insurance Billing
- Phone and Email Etiquette
References
Leanne Foy - (250) 617-0223
Gabriele Slater - (250) 961-1061
Timeline
Patient Coordinator Team Lead
Family Dental Care Spruceland
09.2018 - Current
Dental Receptionist
Skyline Dental
09.2017 - 08.2018
Education Assistant Certificate -
College of New Caledonia
High School Diploma -
Duchess Park Secondary
Similar Profiles
Dawn Wingrove LehnertDawn Wingrove Lehnert
Registered Dental Hygienist at Duck Creek Family Dental/Dental Care at the PlexRegistered Dental Hygienist at Duck Creek Family Dental/Dental Care at the Plex
Maria HatzelMaria Hatzel
Lead Dental Assistant at Family Dental Care Of Warrenton (Heartland Dental)Lead Dental Assistant at Family Dental Care Of Warrenton (Heartland Dental)
Tierra RobinsonTierra Robinson
Lead Dental Assistant at Family Dental CareLead Dental Assistant at Family Dental Care