Kayla Ashcroft
Customer Service & Administration
Fort McMurray,AB
Summary
A creative and business savvy individual; seeking full time employment to further my current skillset in administration and customer service.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
The Brick
Fort McMurray, AB
12.2021 - Current
- Welcomed customers and helped determine their needs.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Filing of reports daily to cabinets and digitally.
- I received operations associate of the year for 2022 and also employee of the month on a few occasions.
RENTAL OFFICE MANAGER/ADMINISTRATOR
CDM Properties
Fort McMurray, AB
07.2020 - 08.2021
- Managed two apartment buildings & all tenants, tenant relations.
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information on building amenities.
- Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
- Plan, schedule, and coordinate general maintenance, and cleaning with staff.
- Market vacant space to prospective tenants through advertising.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Take Payments and count funds daily, run summaries of transactions to balance books
- Prepare bank deposits, balancing assigned funds as necessary
- Data entry in Microsoft excel
CUSTOMER SERVICE DESK ASSOCIATE
Canadian Tire Corporation Ltd
Fort McMurray, AB
11.2019 - 07.2020
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
RECEPTIONIST
TS Signs
Fort McMurray, AB
09.2019 - 11.2019
- Perform administrative support tasks, such as filing and maintaining records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Performed cash, card and check transactions to complete customer purchases.
CASH OFFICE CLERK
Rona
Rona
12.2017 - 09.2019
- Trained new employees on proper cash routines, procedures, and requirements.
- Prepared bank deposits and corporate cash shipments.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Sorted and counted coin and currency to make change for associates.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Input financial data and produced reports using excel.
- Updated customer service database with new information, address changes and contact details.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
SALES ASSOCIATE
Work Authority
Fort McMurray, AB
09.2015 - 10.2017
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Help customers try on or fit merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Merchandising and following planograms.
- Training of new staff onboarding.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
SALES ASSOCIATE & MERCHANDISER
Sport Chek
Fort McMurray, AB
11.2014 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Arranged consistent shelves, bins, and racks by following established planograms.
Sales Associate
The Body Shop
Fort McMurray, AB
06.2014 - 09.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Suzy Shier
Fort McMurray, AB
06.2014 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier
Loblaws
Toronto, ON
06.2013 - 04.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
Cashier
Zehrs Markets
Owen Sound, ON
08.2012 - 03.2013
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Operated cash register to accurately process and record customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Food Service Cashier (Summer Job)
Dairy Queen
Sauble Beach , ON
05.2007 - 08.2010
- Operated cash register to record transactions accurately and efficiently.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Prepared ingredients for menu items.
- Prepared meals with special accommodations for those with allergies.
Education
Diploma - Visual & Digital Arts
HUMBER COLLEGE
Toronto, ONP.S - undefined
D.S SECONDARY SCHOOL
Wiarton, ONSkills
Administrative support
Professional telephone demeanor
POS systems
Key holder experience
Creative problem solving
Staff education and training
Spreadsheet management
Invoice Processing
MS Office Suite
Organizational skills
File/records maintenance
Stocking and replenishing
Cleaning and sanitizing
Written and verbal communication
Property management
Timeline
Customer Service Representative
The Brick
12.2021 - Current
RENTAL OFFICE MANAGER/ADMINISTRATOR
CDM Properties
07.2020 - 08.2021
CUSTOMER SERVICE DESK ASSOCIATE
Canadian Tire Corporation Ltd
11.2019 - 07.2020
RECEPTIONIST
TS Signs
09.2019 - 11.2019
CASH OFFICE CLERK
Rona
12.2017 - 09.2019
SALES ASSOCIATE
Work Authority
09.2015 - 10.2017
SALES ASSOCIATE & MERCHANDISER
Sport Chek
11.2014 - 06.2016
Sales Associate
The Body Shop
06.2014 - 09.2014
Sales Associate
Suzy Shier
06.2014 - 09.2014
Cashier
Loblaws
06.2013 - 04.2014
Cashier
Zehrs Markets
08.2012 - 03.2013
Food Service Cashier (Summer Job)
Dairy Queen
05.2007 - 08.2010
Diploma - Visual & Digital Arts
HUMBER COLLEGE
P.S - undefined
D.S SECONDARY SCHOOL