KAYLA AMPARO SMITH

• Overseeing the daily operations of the business
• Performing office and management duties
• Performing hiring, firing, and managing of employees
• Managing marketing, bookkeeping, budgets, payroll, and advertising functions
• Studying the industry market and keeping abreast of new trends
• Creating Rapports leading to returning clients

• Cultivate Original Content and Perform research
• Obtain Materials, Scheduling, Contacting, Assist and build Rapports with Guests
• Analyze Viewer Data, Emails, inquiries, and other show-related responses
• Work and collaborate with other platforms, brands, presenters, and performers to ensure the quality of production and increase viewer rates and other standards
• Production and Post Production
• Creating and posting Social Media Assets and Calenders

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Managed a high volume of client requests, ensuring timely and effective service delivery.

To inform and encourage participation in planning and implementing programs and activities, and provide outreach to all

residents. Apprise residents of informational meetings and share important information regarding health services, senior living, and other targeted services.

· Assess client needs and establish individualized service plans. Provide direct counseling on setting and achieving goals. Connect residents with resources that aid their daily living experiences and inspire personal development.

· Plan and coordinate recreational, cultural, community-building, and social activities and events with property operations staff and residents. Act as a liaison, case coordinator, or client advocate with various agencies providing targeted services.

· Lead weekly or monthly groups supporting residential needs, including life skills activities and workshops. Conduct regular community meetings.

· Maintain client files, including monthly reports. Assist in data entry regarding client demographics, goals, activities, and outcomes.

Collect required data for all programming offered, record data in the database (Salesforce), and submit reports accurately and timely.

Maintain all reporting requirements set by funding and governmental agencies.

· Participate in meetings with HUD and other local and government agencies.

· Evaluate resident progress to ensure successful goal realization.

· Attend monthly all-staff meetings, bi-monthly supportive services staff meetings at various locations, case management meetings, and in-service programs that provide additional training.

· Provide information and recommendations to the Director of Supportive Services and Resident Engagement regarding program evaluation and modification to better meet residents’ needs, community needs, funding requirements, and agency mission.

· Perform other duties as assigned by the Director of Supportive Services and Resident Engagement.

• Engage residents in a variety of activities, including games, arts and crafts, exercise programs, and outings. Encourage participation and support residents in their engagement with activities, adapting as needed to meet individual preferences and abilities. Maintain a positive and friendly demeanor, fostering a welcoming environment for all residents
• Promote the safety and well-being of residents during all activities
• Participate and lead social events, outings, and other destinations according to a scheduled itinerary. Assist with transportation and mobility needs for residents during activities
• Assist residents with entering and exiting vehicles safely and respectfully. Provide exceptional hospitality and professionalism in all interactions
• Training and mentoring new employees on company processes and practice
• In charge of the resident TV calendar and creating flyers, memos and pamphlets

• Head of recruitment for student programming (20-30 youth a Fall/Spring semester and 100 youth and transitional aged youth per 3-month summer)
• Mistress of ceremonies for Mayoral Inauguration for London Breed
• Assisted in grant writing & raising $20k to 100k in Fundraising and Grants awards
• Assistant Event Coordinator for San Francisco-located Fresh Empire-sponsored events
• Next Big Thing Part 1,2,3,4 Producer, Scriptwriter & Deputy Show Manager
• Casting Call Director/ Event Coordinator Project Level X FOREVER 21 Casting call
• Event Coordinator/ Moderator for 1015 Digital Modeling Clinic 2018
• Product launch Event Manager & Coordinator
• Project level Jr
• Directed production and writing of scripts for awards ceremonies in 2016 and 2018.
• Coordinated the sale of tickets across multiple channels for 8 successful events.
• Event Coordinator (Holiday events, Community events, Launch events, Concerts and Festivals, Award shows, Workshops, Training Bootcamps, Talent Scheduling Coordinator)
• Content writer for 1015 digital YouTube segments
• SF Juneteenth Stage Coordinator, Producer & Scriptwriter 2018 & 2019
• Content Creator for Treasure Island Redevelopment Project 2018
• Developing 3-12 Month calendars of Projects, Programs, Campaigns, Curriculums & social media
• Head Wardrobe stylist and Fashion show producer for Target and Uniqlo
• Field Organizer for Election campaigns ( London Breed for D5 Supervisor 2015, London Breed for Mayor 2019 Vallie Brown for D5 Supervisor and Prop A Affordable housing Campaign)
• Partnership and Brand Ambassador for OCC Cosmetics and Content Mode Magazine Connecting San Francisco's Infamous Western Addition to beauty and wellness world
• Facilitate Partnership with Forever 21 2019- Present
• Facilitate Partnership with Shoe Palace 2021- Present
• Obtain sponsorships and partnerships with Topo Chico, forever 21, Shoe Palace, Footlocker, Ipsy & CasaMigos
• Oversaw management of individual student cases.
• Conduct and develop community, professional & personal events, workshops
• Collaborate & hold partnerships with brands, community partners
• Supervise & monitor students during daily activities
• Develop funding proposals &reports to funders ( DCYF, private grantors etc)
• Assist in program evaluation and the utilization of evaluation findings in program development to ensure positive outcomes
• .Outreach & student recruitment
• Create and implement referral processes for school, partner, and community referrals.Provide assessments and service planning for youth 13-24
• Coordinate & assign interns tasks & oversee daily projects
• Create digital & physical marketing materials ( flyers, brochures)
• Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.

• Supervise food prep and cooking
• Check food plating and temperature
• Price menu items in collaboration with the Restaurant Manager + Designing meals and preparing menus
• Store food products in compliance with safety practices
• Maintain kitchen inventory
• Maintain sanitation and safety standards in the kitchen area
• Monitor food waste and inventory levels and resolve food quality issues
• Supervise, coach, and motivate kitchen employees
• Maintain high-performance standards
• Label and stock all ingredients on shelves so they can be easily accessible
• Measure ingredients and seasonings to be used in cooking
• Prepare ingredients by washing, chopping, peeling, etc
• Ensure all food items and tools are stored properly
• Organizes workstations so chefs and team members can find tools and ingredients as needed
• Anticipate chef and kitchen needs by constantly evaluating the environment

• Company Overview: Students are trained and prepared for a career in the cannabis industry with hands on learning skills such as social skills, technical skills, leadership, computer literacy more
• Students are trained and prepared for a career in the cannabis industry with hands on learning skills such as social skills, technical skills, leadership, computer literacy more

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Selected correct products based on customer needs, product specifications and applicable regulations.

Contributed to team objectives in fast-paced environment.

Informed customers of promotions to increase sales productivity and volume.

Provided first-rate service to all customers and potential customers.

Communicated with customers to understand needs and recommend appropriate solutions.

Offered each customer top-notch, personal service to boost sales and customer satistaction & Helped resolve client problems quickly with superior customer service

Assisted call-in customers with questions and orders.

Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.

Engaged customers in social conversations to create pleasant and easy shopping experience.

Responded to telephone and in-person requests for information.

Provided sales and customer service assistance to walk-in traffic

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Input credit and debit card payments in POS system to complete purchases.

Processed product returns and assisted customers with other selections.

Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Inventory Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.

Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves. Processes and approves invoices for payment.