Kayla Alexander
Auburn
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Sutter Medical Foundation (SMF)
11.2023 - Current
- Basic knowledge of insurance policies and procedures, as well as patient billing
- Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
- Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
- Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives
Specialty HealthCare Coordinator
Pacific Dental Services
04.2019 - 09.2023
- Demonstrate an understanding of financial options to support specialty case acceptance, educating patients on treatment choices, overcome common patient objectives
- Proactively keeping Specialists schedules productive for smooth specialty days
- Proficiency in EPIC
- Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
- Obtain necessary insurance pre-authorizations for patients
- Front office basic duties, checking patients in & out/answering phones/sch
Store Associate
In-N-Out Burger
04.2017 - 04.2019
Education
High school diploma - undefined
Skills
- Epic (2 years)
- Dental office experience (4 years)
- Patient Care (6 years)
- Customer service (6 years)
- EMR Systems (4 years)
- Insurance Verification (6 years)
- Office Administration (6 years)
Timeline
Patient Service Representative
Sutter Medical Foundation (SMF)
11.2023 - Current
Specialty HealthCare Coordinator
Pacific Dental Services
04.2019 - 09.2023
Store Associate
In-N-Out Burger
04.2017 - 04.2019
High school diploma - undefined
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