Kayla Jacobs
Pickering,Canada
Summary
Talented Customer Success Manager with expertise in customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
5
5
years of professional experience
Work History
Senior Customer Success Manager
Corporate Traveller
Toronto , ON
10.2022 - Current
- Develop and maintained relationships with customers to facilitate user engagement and satisfaction.
- Provided customer onboarding and training to ensure successful product adoption.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
Customer Success Manager
Volante Systems Inc
Toronto , ON
11.2020 - 09.2022
- Established relationships with clients by anticipating needs, and identifying best offerings to promote positive outcomes.
- Aligned with teams in other departments to create an offering to meet the needs of lucrative clients.
- Developed plans and strategies to grow business and achieve company portfolio goals.
Team Leader
Corporate Traveller
Markham , ON
09.2019 - 10.2020
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Motivated team members to consistently achieve or exceed performance expectations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Education
Master of Arts - International And Community Development
University of Calgary
Calgary, AB07.2015
Bachelor of Arts - Social Work And Sociology
McMaster University
Hamilton, ON06.2014
Skills
- Customer Relationship Building
- Customer Advocacy
- Issue and conflict resolution
- Critical thinking
- Revenue Growth
- Strategic Planning
Timeline
Senior Customer Success Manager
Corporate Traveller
10.2022 - Current
Customer Success Manager
Volante Systems Inc
11.2020 - 09.2022
Team Leader
Corporate Traveller
09.2019 - 10.2020
Master of Arts - International And Community Development
University of Calgary
Bachelor of Arts - Social Work And Sociology
McMaster University
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