Kayla Aisaican
Regina,Saskatchewan
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Senior Clerk – Finance Department
Indian Residential Schools Adjudication Secretariat
- Data Entry, packaging documents, organizing filing systems
- Pick up mail, date stamp, and distribute
- Bookkeeping, managing files, scanning documents, emailing, files creation, keying
- Making spreadsheets for files and data entry
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Reception/Clerical
SunLife Financial
Regina , SK
- Answering 8 phone lines Greeting Clients Filing & collating Open and distributing mail, alpha
- Data entry
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Provided administrative support for senior leadership during critical decision-making processes
- Set up meetings and organized supporting materials.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Scheduler
EVRAZ Place
- Answering multiple phone lines, call outs for all departments to confirm shifts and schedule into specific departments
- Making sure it is done by the collective agreement, by seniority and availability
- Updating the schedules and ledgers on a monthly, weekly, and daily basis using Excel for the individually set departments
- Spreadsheets needed to be shared, accuracy was key, as we are working with Managers, HR Department, and other schedulers.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Collaborated with HR personnel to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Admin Services Intermediate
Indian Residential Schools Adjudication Secretariat
- Sending and receiving confidential documents to Claimants, Lawyers, Adjudicators, and the Canada Representatives – File Creation, locating documents in GroupWise and the SADRE System Developing and packaging of confidential reports and electronic documents to correct persons (Ready files and paperwork to follow up)
- Prepare to work in a fast or slow-paced environment, depending on specific deadlines (heavy workloads) Bookkeeping, managing files, daily data entry in spreadsheets and the in-house data base
- Distributing incoming and outgoing mail, date stamping and logging into Access data base.
- Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity. Created a shared tracking system for all files incoming and outgoing.
Administrative Assistant
Canadian Heritage
- Developing Excel spreadsheets with formulas for numerous files pertaining to inventory and clients Bookkeeping, managing files and files creation
- Contacting with clients, setting up orders, copying and faxing applications, letters for clients Working with mail merge for both Word documents and Excel spreadsheets
- Packaging, weighing and mailing promotional items for clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Receptionist
KMP Law
- Answer and transfer calls to the assigned persons responsible for the clients’ applications, logging lawyers’ timesheets
- Side jobs for the Lawyers and Real Estate Assistants Receiving payments – Visa/MasterCard/Cheque/cash payments, forwarded, copied, and recorded
- Searching client reports and information when requested Accuracy is key, as the workload was all random and fast paced
- Responsible for opening and closing every day.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Customer Service Representative
Harvard Property Management
- Assigned to answer phones and deal with customer inquiries
- Re – wrote audits
- Receiving and sending work orders to the building operators Working in a fast-paced environment with multiple phone lines
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Work Experience
TD Bank – Hamilton Branch
- Reorganized files, bookkeeping, research accounts for eligibility, mail letters for clients and customers Job shadowing with the customer service representatives Side work for the managers Cash handling duties Specific training for certain areas
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Work Experience
Saskatchewan Indian Institute of Technology
- Responsible for opening and locking up every day
- Received and sent out applications for the different programs offered
- Answered phones, faxing - mainly applications and funding applications
- Help with registration, searching funders and applications
- Scheduled intake sessions for upgrading and other various programs
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted regular reviews of operations and identified areas for improvement.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sales Representative
Vector Corporation
- Scheduled appointments to meet with recommended customers
- Networking from customer to customer, gave information and answers about the company
- Displayed and explained the product in a professional and presentation manner.
- Increased sales revenue by identifying and targeting high-potential accounts.
Camp Counselor
Federation of Saskatchewan Indian Nations - FSIN
- Spoke in front of large groups, i.e., public speaking.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Administrative Assistant / Marketing Assistant / National Processor
Desjardins Financial Security Investments Inc.
06.2015 - 01.2024
- Trained to work reception duties, including bank deposits, scanning etc
- Administrative Assistant to DFS Insurance Agent Job Shadowing with the GIC Specialist Maintaining confidential matters & documents pertaining to Clients & Agents, achieved a Deposit Brokers certificate with the RDBA.
- Organize Seminars for the Company which requires: booking hotels/conference rooms & Guest Speakers (including flights & accommodation), catering and supplying what is needed, preparing invitations to clients
- National Processor Role - Processing financial confidential documents for clients with regular follow ups for all Canadian Branches
- Estate – gathering & preparing documents needed to finalize estates including follow up with companies, lawyers & clients
- Dataphile & Kronos Ambassador – Instruct & help all assistants & advisors with the new systems
- Demonstrated leadership skills in managing projects from concept to completion. ie., Seminars, advertisement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Business Administration Diploma -
SIIT – Regina Campus
Regina, SK08.2011
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Multitasking
- Organization
- Task Prioritization
- Problem Resolution
- Interpersonal Communication
- Cultural Awareness
- Verbal Communication
- Flexible and Adaptable
- Remote Office Availability
- Multitasking Abilities
Timeline
Administrative Assistant / Marketing Assistant / National Processor
Desjardins Financial Security Investments Inc.
06.2015 - 01.2024
Business Administration Diploma -
SIIT – Regina Campus
Senior Clerk – Finance Department
Indian Residential Schools Adjudication Secretariat
Reception/Clerical
SunLife Financial
Scheduler
EVRAZ Place
Admin Services Intermediate
Indian Residential Schools Adjudication Secretariat
Administrative Assistant
Canadian Heritage
Receptionist
KMP Law
Customer Service Representative
Harvard Property Management
Work Experience
TD Bank – Hamilton Branch
Work Experience
Saskatchewan Indian Institute of Technology
Sales Representative
Vector Corporation
Camp Counselor
Federation of Saskatchewan Indian Nations - FSIN
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