Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Aires

Kayla Aires

Spaniard's Bay,NL

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Owner/Operator

PurpleKay Properties Inc.
04.2021 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Owner/Operator

PurpleKay Contracting Limited
07.2018 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Oversaw hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Customer Service Representative

Bayshore Specialty Rx
09.2017 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.

Door-to-Door Sales Representative

Ontario Consumers Home Services
01.2015 - 08.2017
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
  • Conducted daily prospecting activities to identify potential new clients within assigned territories.
  • Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
  • Boosted territory revenue through consistent follow-ups on leads and effective time management.
  • Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
  • Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.

Education

Some College (No Degree) - Condominium Management

Mohawk College of Applied Arts And Technology
Hamilton, ON

High School Diploma -

Dante Alighieri Academy
Toronto, ON
06.2011

Skills

  • Operations Management
  • Business Planning
  • Sales Negotiation
  • Personnel Management
  • Operations Oversight
  • Strategic Planning
  • Financial Analysis
  • Budget Development
  • Financial Planning
  • Strong Work Ethic
  • Dependable and Reliable
  • Document Management
  • Customer Service
  • Relationship Building
  • Decision-Making
  • Desktops, Laptops, and Mobile Devices
  • Organizational Structuring

Languages

English
Full Professional

Timeline

Owner/Operator

PurpleKay Properties Inc.
04.2021 - Current

Owner/Operator

PurpleKay Contracting Limited
07.2018 - Current

Customer Service Representative

Bayshore Specialty Rx
09.2017 - 12.2019

Door-to-Door Sales Representative

Ontario Consumers Home Services
01.2015 - 08.2017

Some College (No Degree) - Condominium Management

Mohawk College of Applied Arts And Technology

High School Diploma -

Dante Alighieri Academy

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Kayla Aires