Kayla Agnew
Pickering ,ON
Summary
To obtain a customer Service Representative job within your company.
Overview
15
15
years of professional experience
Work History
Letter Carrier
Canada Post
Scarborough, ON
10.2015 - Current
- Responsible for daily circle check of vehicle and completion of vehicle log
- Assembly of flyers for delivery and distribution
- Collected mail from letter boxes on specific route both on foot and by vehicle
- Carried double shoulder bag weighing as much as 40 pounds to deliver letters to businesses and apartment buildings
- Distributed mail on foot to residences and businesses, delivering to approximately 800 customers per shift
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Planned and cased mail in sequence of delivery for designated route
- Explained mail regulations, policies or procedures to postal customers
- Operated vehicles and equipment to transport packages and mail pieces
- Sorted and cased 300+ pieces of mail each day with high accuracy
- Provided prompt mail delivery to businesses and residences on specified route
Team Leader
Hooper Holmes Canada Ltd
Toronto, ON
03.2010 - 01.2015
- Responsible for overseeing staff
- Ensuring that Attending Physicians statements were completed on a timely basis
- Complete follow ups to Doctors office on a daily basis
- Obtaining fee approvals from various Insurance Companies
- Imagedex all documents
- Faxed and obtained authorizations as needed for APS
- Updating Central Data base daily
- Assigning cases, and following up with Health Professionals
- Receive documentation and forwarded to various branches
- Insured that paperwork was accurate, signatures obtained
- Responsible for printing of all ECG’s, and Inspection reports
- Substituted in mail room
- Led team of 3 members while providing exceptional customer service
Retail
Rafters
Pickering, ON
11.2009 - 01.2010
- Greeted customers, helped locate merchandise and suggested suitable options
- Informed customers of current store promotions to encourage additional sales purchases
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Balanced and organized cash register by handling cash, counting change and storing coupons
Education
College Diploma - Early Childhood Education
Durham College
Oshawa, ON06.2021
High School Diploma -
Father Donald MacLellan C.S.S
Oshawa, ON06.2011
Certification - Customer Service Apprenticeship
College of Trades
Skills
- Professional telephone demeanor
- Creative problem solving
- Administrative support
- Good Telephone Etiquette
- Dependable and Responsible
Timeline
Letter Carrier
Canada Post
10.2015 - Current
Team Leader
Hooper Holmes Canada Ltd
03.2010 - 01.2015
Retail
Rafters
11.2009 - 01.2010
College Diploma - Early Childhood Education
Durham College
High School Diploma -
Father Donald MacLellan C.S.S
Certification - Customer Service Apprenticeship
College of Trades