Detail-oriented and reliable Warehouse Supervisor with over 10 years of managerial and clerical experience in warehouse operations and customer service. Proven ability to coordinate logistics, manage documentation, maintain accurate records, and ensure timely delivery. Adaptable team leader with strong communication and organizational skills, currently seeking a Warehouse Clerical Staff position in a large firm in Canada.
Evaluated warehouse productivity through regular performance assessments and operational reporting
Monitored inventory levels and coordinated the timely receipt, storage, and dispatch of goods
Procured supplies and maintained optimal stock levels to support uninterrupted operations
Verified accuracy of incoming and outgoing shipments, including orders, invoices, and inventory records
Maintained organized and up-to-date records for deliveries, inventory transactions, and internal documentation
Enforced strict compliance with health and safety regulations to ensure a secure working environment
Conducted daily inspections of the warehouse to uphold cleanliness, safety, and operational efficiency
Collaborated with internal departments and external clients to coordinate logistics and resolve discrepancies
Assistant Manager
Ziven Credit Ltd
06.2019 - 10.2021
Implement business plans to achieve Branch's sales targets (including Personal Loan, Mortgage, Overdraft etc)
Perform comprehensive credit assessment on applicants for unsecured loans within prescribed criteria and lending limit set (Credit delegation $100,000-)
Provide guidance & training to the team on sales technique, credit approval policy/procedures & operational issue
Lead the team to provide the highest quality of customer services and maintain good relationship with clients
Ensure all duty transactions are complied with policies & procedures
Oversee & supervise branch operation's efficiency in all aspects including A/C opening and branch reporting
Chief Operations Officer
Apolo Gold Finance (Asia) Ltd
04.2019 - 05.2021
Perform comprehensive credit assessment on applicants for unsecured loans within prescribed criteria and lending limit set (Credit delegation $100,000-)
Leveraged experience through vital management positions guiding business to success.
Implemented business development strategies, logo designs, and website designs.
Monitored internal controls to protect client facilities and assets.
Made decisions with broad and positive impact on security management operations.
Streamlined company processes and procedures while enhancing customer satisfaction.
Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
Mortgage Specialist
Sun Hung Kai Credit Limited
03.2018 - 11.2018
Implement business plans to achieve Branch's sales targets (including Personal Loan, Mortgage, Overdraft etc)
Perform comprehensive credit assessment on applicants for unsecured loans within prescribed criteria and lending limit set (Credit delegation $100,000-)
Provide guidance & training to the team on sales technique, credit approval policy/procedures & operational issue
Lead the team to provide the highest quality of customer services and maintain good relationship with clients
Ensure all duty transactions are complied with policies & procedures
Oversee & supervise branch operation's efficiency in all aspects including A/C opening and branch reporting
Relief Branch Manager
Public Finance Limited
08.2017 - 01.2018
Implement business plans to achieve Branch's sales targets (including Personal Loan, Mortgage, Taxi Financing, Fixed Deposits, Overdraft etc)
Perform comprehensive credit assessment on applicants for unsecured loans within prescribed criteria and lending limit set (Credit delegation $80,000-)
Provide guidance & training to the team on sales technique, credit approval policy/procedures & operational issues
Lead the team to provide the highest quality of customer services and maintain good relationship with clients
Ensure all duty transactions are complied with policies & procedures
Oversee & supervise branch operation's efficiency in all aspects including A/C opening and branch reporting
Credit & Sales Manager
Citibank (HK) Limited
04.2008 - 07.2017
Implement business plans to achieve Team's monthly sales targets of $18Million
Responsible for the whole Mortgage transaction from Selling to Documentation, Fulfillment, Approval and Agreement Signing
Perform comprehensive credit assessment on applicants for unsecured loans within prescribed criteria and lending limit set by the bank (Credit delegation $150,000-)
Provide guidance & training to the team on sales technique, credit approval policy/procedures & operational issues
Lead the team to provide the highest quality of customer services and maintain good relationship with clients
Ensure all duty transactions are complied with the bank's policies & procedures to safeguard its assets
Oversee & supervise branch operation's efficiency in all aspects including A/C opening and branch reporting
Lending Telesales Assistant Manager
BOC Card (International) Co Ltd
05.2007 - 01.2008
Developed execution plans and lead the team to reach monthly sales targets on loan of $32Million
Coached the team to ensure working procedures were being properly followed
Handled customer's complaints effectively and ensure improvement action in place
Analyzed competitors' performance for marketing campaign planning
01.1997 - 01.2008
Various roles in banking and finance with responsibilities including document handling, customer service, internal reporting, and administrative support.