KA YING PANG
Calgary,AB
Summary
Highly motivated Baking and Pastry Arts student at SAIT with passion for cake decoration. Looking forward to developing skills and knowledge in a professional cake decorating role. Possesses a good foundation in baking techniques and a keen eye for detail, aiming to create visually stunning and healthier cakes that exceed client expectations. Seeking opportunities to contribute technical expertise to a dynamic bakery or pastry shop.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Private Wealth Advisor
Hang Seng Bank
06.2020 - 01.2023
- Support and assist Private Wealth Advisor in daily operation
- Crosscheck sales’ financial documents to avoid mistakes
- Handle all administrative work for whole Private Wealth Advisor team
- Communicate with different department for procedure update
- Maintain log sheet for sales revenue
- Participate in promotional campaigns
- Organize department recreational activities
Officer Sales and Services
Hang Seng Bank
05.2017 - 01.2020
- Identify customer needs and ensure customer’s satisfaction through providing excellent services
- Support and assist Relationship Manager in branch operations
- Assist in overseeing counter staff for daily transaction to ensure proper service delivery
- Supervise and monitor verify transactions to ensure accurate balances of counter staff and procedural properly of all transactions
- Perform administrative duties including filing and checking documents for branch transaction products, including card, remittance, cashier order, etc
- Assist in handling customer complaints in a professional manner
Financial Service Trainee
Hang Seng Bank
07.2016 - 05.2017
- Promoting retail banking products to customer including account open, issuance, mortgage, personal loan, etc
- Solicit new business opportunities
- Explore and identify customer needs and provide suitable solution
- Provide wealth planning advice to customers
Counter Service Officer
Hang Seng Bank
10.2015 - 07.2016
- Perform accurate and efficient counter transactions
- Perform KYC as first line of defense
- Promote banking products and refer potential customers to sales staff
Load Control Officer
Hong Kong Airport Service Ltd
07.2014 - 09.2015
- Distribute loads of aircraft according to safety regulations
- Calculate weight and balance of aircraft
- Cooperate and communicate with different parties to ensure everything is under control
- Collect and analyze data from other departments
- Make decision based on data collected and past experience
Education
Diploma - Baking And Pastry Arts
SAIT
Calgary, AB10.2024
Bachelor of Business Administration - Information Management
City University of Hong Kong
Hong Kong, China2014
Nam Wah Catholic Secondary School
Hong Kong, China2011
Skills
- Piping and decorating technique
- Customer services
- Experienced in
- Microsoft Word, Excel, Power point, Data entry
- Highly professional – independent, reliable, loyal, and able to work with other colleagues
- Great capacity to multitasking
- Good time management skill
Certification
Kitchen Safety and WHIMS Certification
Timeline
Associate Private Wealth Advisor
Hang Seng Bank
06.2020 - 01.2023
Officer Sales and Services
Hang Seng Bank
05.2017 - 01.2020
Financial Service Trainee
Hang Seng Bank
07.2016 - 05.2017
Counter Service Officer
Hang Seng Bank
10.2015 - 07.2016
Load Control Officer
Hong Kong Airport Service Ltd
07.2014 - 09.2015
Diploma - Baking And Pastry Arts
SAIT
Bachelor of Business Administration - Information Management
City University of Hong Kong
Nam Wah Catholic Secondary School
Kitchen Safety and WHIMS Certification
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