Summary
Overview
Work History
Education
Skills
Duties Responsibilities
Timeline

MUHAMMAD KAYINDA

Customer Service
Etobicoke,ON

Summary

To serve employer to the best of ability with focus on the organization's mission, vision and objectives. Utilizing gained skills and knowledge to meet set goal thus contribution leading to success of any organization. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Front Desk Receptionist

People With AIDS Foundation
Toronto, ON
08.2021 - Current
  • Provided professional services and support in dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating ability to work collaboratively as team.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Strengthened communication skills through regular interactions with others.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Trained new team members on company procedures, customer service and issue resolution.eg managed over 50 customer calls per day.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

General Labor Worker

Salvation Army Store
Toronto, ON
01.2022 - 10.2023
  • Restocked items on shelves and bins to keep inventory available.
  • Maintained and repaired facilities, equipment, and tools.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Helped with erecting scaffolding and ladders.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Cleaned and maintained tools, equipment and worksites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Used variety of hand and power tools to complete tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Adhered to company policies, safety procedures, and performance standards.

Montreal hotel

United Arab Emirates
, Dubai
02.2017 - 12.2018
  • Housekeeping
  • Clean rooms, locker rooms, restrooms, lounges, corridors, hallways, stairways, and other workspaces of organization while keeping prescribed health and hygiene standards
  • Replenish food supplies, restroom equipment, bed linens, kitchen items, room accessories, and writing supplies
  • Make beds and change bed sheets twice day besides providing laundry services
  • Use squeegees, cleaners, and other equipment to dust, clean, and polish windowpanes and glasses, mirrors, glass partitions, walls, furniture, house.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Stored guest valuables in safe and individual boxes for security.
  • Implemented marketing and promotional initiatives to increase occupancy.

DNATA EMIRATES AIRLINE

Freight systems Dubai, United Arab Emirates
05.2016 - 12.2018
  • Providing support with event set-up and tear down
  • Managing entrances to food and beverage area and participant only area as well as Pull Lane exit
  • Monitoring side and back entrance access
  • Supporting in collecting pull times
  • Participating in various workshops
  • Distributing materials and doing activations
  • Working in food store
  • Setting up banquet and conference hall
  • To provide quality service to EK and Code share passengers in respect to check-in, boarding
  • Special services and baggage services as per company's commercial and safety standards and procedure
  • To provide customers both internal and external, with best services
  • To cheerfully greet every customer with smile, 100 % of time
  • To ensure that, receive no valid complaints from Emirates customer about quality of services
  • To maintain Emirates professional image by adhering to all applicable corporate grooming guidelines
  • To deal professionally with peers
  • Deliver efficient service at transfer desks for arriving EK passengers who are connecting to another EK / OAL flights by verifying that their baggage details are recorded in MACS (Mercator Airport Check-in System) prior to checking in passenger and issuing boarding cards and meal voucher where appropriate so that transfer passengers are processed accurately and expeditiously
  • Provide proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that are directed to relevant check-in counters and are handled efficiently.eg managed to check in average number of 100 passengers per flight.
  • Utilized sales training techniques to provide best call quality possible.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Education

Degree in Business Administration -

Makerere University, Uganda, Kampala
01.2016 - 01.2019

Diploma in marketing - Sales

YMCA, Uganda, Kampala
03.2015 - 01.2016

Skills

Hardworking and energeticundefined

Duties Responsibilities

  • Providing support with event set-up and tear down.
  • Managing entrances to food and beverage area and participant only area as well as Pull Lane exit.
  • Monitoring side and back entrance access.
  • Supporting in collecting pull times.
  • Participating in various workshops
  • Distributing materials and doing activations
  • Working in the food store
  • Setting up the banquet and the conference hall
  • To provide a quality service to EK and Code share passengers in respect to check-in, boarding. special services and baggage services as per company's commercial and safety standards and procedure
  • To provide our customers both internal and external, with the best services
  • To cheerfully greet every customer with a smile, 100 % of the time.
  • To ensure that, I receive no valid complaints from Emirates customer about the quality of services.
  • To maintain Emirates professional image by adhering to all applicable corporate grooming guidelines.
  • To deal professionally with my peers.
  • Deliver an efficient service at the transfer desks for arriving EK passengers who are connecting to another EK / OAL flights by verifying that their baggage details are recorded in MACS (Mercator Airport Check-in System) prior to checking in passenger and issuing boarding cards and meal voucher where appropriate so that the transfer passengers are processed accurately and expeditiously.
  • Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently.
  • Assisted customers with product selection and purchases.
  • Restocked shelves and maintained store cleanliness.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided quality customer service.
  • Assisted in receiving and stocking merchandise.
  • Ensure merchandise presentation standard are followed
  • Clean rooms, locker rooms, restrooms, lounges, corridors, hallways, stairways, and other workspaces of the organization while keeping the prescribed health and hygiene standards.
  • Replenish food supplies, restroom equipment, bed linens, kitchen items, room accessories, and writing supplies.
  • Make beds and change bed sheets twice a day besides providing laundry services.
  • Use squeegees, cleaners, and other equipment to dust, clean, and polish windowpanes and glasses, mirrors, glass partitions, walls, furniture, house.

Timeline

General Labor Worker - Salvation Army Store
01.2022 - 10.2023
Front Desk Receptionist - People With AIDS Foundation
08.2021 - Current
Montreal hotel - United Arab Emirates
02.2017 - 12.2018
DNATA EMIRATES AIRLINE - Freight systems Dubai, United Arab Emirates
05.2016 - 12.2018
Makerere University - Degree in Business Administration,
01.2016 - 01.2019
YMCA - Diploma in marketing, Sales
03.2015 - 01.2016

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