Hi, I’m
Kaye Labiano
Airline Agent
Calgary,AB
Summary
Meticulous Hostess with a background in the hospitality industry. A Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
years of professional experience
1
year of post-secondary education
3
Languages
Work History
WestJet AirlinesCalgary, AB
Airport Customer Service Agent
06.2023 - Current
Job overview
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used Sabre Interact to prepare pre-departure and post-departure reports and passenger manifests.
- Operated PA system to make announcements regarding flight activity.
The Fleetwood Group, Luca RestaurantCalgary, AB
Team Leader, Hostess
05.2022 - 06.2023
Job overview
- Huddles up the team and leads pre-shift meetings to relay important updates, coach and advise each member according to their assigned sections.
- Worked with a cloud-based restaurant management solution to accept online and phone call reservations and to optimize seating arrangements. Managed over 20+ customers call per day.
- Planned and executed 10+ guest parties by organizing menus, spaces and special requests.
- Established open and professional relationships with team members to resolve various issues quickly.
Sodexo in Cedar Valley LodgeKitimat, BC
Team Leader, Retail Supervisor
09.2021 - 05.2022
Job overview
- Mentored and guided employees to foster proper completion of assigned duties at both cafe and retail concepts of Cedar Valley Lodge.
- Comes up with seasonal promotions and deals which increased store sales by up to 15%.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented. Handles inventory every 2 weeks.
Bincho IzakayaCalgary, AB
Food and Beverage Server
08.2020 - 12.2020
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Increased sales by 10-15%.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
K Street Food/Bacchus 14Calgary, AB
Food and Beverage Server
02.2020 - 08.2020
Job overview
- Worked with POS system to place orders, manage bills and handle complimentary items. Managed over 10 customer calls per day.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated warm relationships with regular customers.
Pursuit Banff Jasper CoBanff, AB
Starbucks Department Supervisor
07.2019 - 02.2020
Job overview
- Supervisor and Lead Barista at Starbucks Department of Banff Gondola.
- Health & Safety Director of Starbucks department; Attended meetings with representatives from all of Banff Gondola's departments. Collaborated with team members to achieve any new policies.
- Social Media Director; handled both Instagram and Facebook. Promoted products and deals which increased sales by 10-15%.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Starbucks Coffee Banff, AB
Barista Shift Supervisor
03.2016 - 07.2019
Job overview
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
MacEwan UniversityEdmonton, AB
from Business Management
09.2020 - 04.2021
Banff Community High SchoolBanff, AB
High School Diploma
Skills
Proven Analytical and Problem-Solving Abilities with High Level of AccuracyQuick and Enthusiastic Learner with Positive AttitudeNeat and Professional Appearance
Professional Phone Skills
Incredible Social Media SkillsComputer Proficiency and Microsoft OfficeInterpersonal Skills
Data Entry
Performance-Driven with Meticulous Technical SkillsAccomplishments & Certifications
- Small-Business Owner of KK.ANVAS, a clothing and accessories brand that builds a community that focuses on self-care, comfortability, and sustainability. Partnered with One Tree Planted Org. so for every item sold trees are planted.
- Pro-Serve Certificate
- CPR Certified, trained under the Canadian Red Cross
- Honour Roll Society
Timeline
Airport Customer Service Agent
WestJet Airlines
06.2023 - Current
Team Leader, Hostess
The Fleetwood Group, Luca Restaurant
05.2022 - 06.2023
Team Leader, Retail Supervisor
Sodexo in Cedar Valley Lodge
09.2021 - 05.2022
MacEwan University
from Business Management
09.2020 - 04.2021
Food and Beverage Server
Bincho Izakaya
08.2020 - 12.2020
Food and Beverage Server
K Street Food/Bacchus 14
02.2020 - 08.2020
Starbucks Department Supervisor
Pursuit Banff Jasper Co
07.2019 - 02.2020
Barista Shift Supervisor
Starbucks Coffee
03.2016 - 07.2019
Banff Community High School
High School Diploma
06.2018