Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYE FELICIANO

Markham,ON

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Team Lead, Commissions/Compensation

Foresters Financial
Toronto, Ontario
09.2019 - Current
  • Ensured compliance with company policies and procedures throughout the team.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated tasks appropriately according to individual skill sets.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Coordinated team resources to achieve project goals.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with management team to implement new work procedures or policies.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Accounting Associate - Part Time Job

Walmart Canada
Markham, Ontario
11.2009 - 10.2019
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Assisted with month-end and year-end closing processes to ensure timely reporting.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Sr Compensation Administrator

Foresters Financial
Toronto, Ontario
11.2016 - 09.2019
  • Assisted in the development of new administrative systems, procedures and policies.
  • Designed forms and templates to streamline workflow processes within organization.
  • Performed data entry tasks into computer databases from paper documents.
  • Responded promptly to customer complaints in a professional manner.
  • Maintained filing system for important documents such as contracts and invoices.
  • Answered incoming calls and responded to customer inquiries.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Assisted with budget preparation and tracking of expenses.
  • Facilitated communication between departments to support project completion and goal achievement.
  • Developed and maintained databases for tracking projects, clients, and financial records.
  • Conducted performance evaluations and recommended training programs for staff development.
  • Supervised administrative staff, delegating tasks and managing workload distribution.
  • Maintained positive working relationship with fellow staff and management.

Compensation Administrator

Foresters Financial
Toronto, Ontario
06.2010 - 11.2016
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered incoming calls and responded to customer inquiries.
  • Supported departmental activities by providing clerical assistance.
  • Analyzed operational processes and recommended improvements to enhance efficiency.
  • Served as the primary point of contact for external stakeholders, including clients and partners.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Identified needs of customers promptly and efficiently.

BPO Finance Support On-the-job-trainee

Wallem Maritime Services Inc.
Clark City, Philippines
06.2007 - 10.2008
  • Provided support to existing staff on various tasks and duties.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored operations and reviewed records and metrics to understand company performance.

Education

Bachelor of Science - Business Administration Major in Accounting

Holy Angel University
Pampanga, Philippines
03-2007

Skills

  • Team leadership
  • Project management
  • Performance evaluation
  • Customer service
  • Process improvement
  • Data analysis
  • Attention to detail
  • Analytical thinking
  • Workflow management
  • Operations management

Certification

  • Leadership and Team Development for Managerial Success - in person training at CMC (Canadian Management Center) March 2023
  • The Associate, Life Management Institute (ALMI designation, LOMA) Course topics: Finance and Accounting, Life Insurance, Marketing and Business Acquisition, Onboarding and Operations and Administration

Timeline

Team Lead, Commissions/Compensation

Foresters Financial
09.2019 - Current

Sr Compensation Administrator

Foresters Financial
11.2016 - 09.2019

Compensation Administrator

Foresters Financial
06.2010 - 11.2016

Accounting Associate - Part Time Job

Walmart Canada
11.2009 - 10.2019

BPO Finance Support On-the-job-trainee

Wallem Maritime Services Inc.
06.2007 - 10.2008

Bachelor of Science - Business Administration Major in Accounting

Holy Angel University

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KAYE FELICIANO