Kaydian Edwards
Business Administrative Manager
Brampton,ON
Summary
Motivational leader and organizational problem-solver with advanced management, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Versatile in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
10
10
years of professional experience
Work History
Communications Advisor
Bimbo Canada
Toronto, Ontario
08.2022 - 09.2023
- Managed relationships with external stakeholders including the media and influencers.
- Developed and executed public relations strategies to raise brand awareness.
- Posted and updated content on company's website and social media outlets.
- Prepared or edited employee newsletters or stockholders' reports for internal or external audiences.
- Monitored news sources for topics relevant to company policies or objectives.
- Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
Regional Sales Coordinator
Bimbo Canada
Brampton, Ontario
04.2019 - 08.2022
- Provided support to field staff by responding promptly to inquiries from customers or prospects.
- Created weekly, monthly, and quarterly reports on sales performance in each region.
- Supported sales team members to drive growth and development.
- Advised senior management on tactics necessary for successful product launches within the region.
- Managed relationships with key accounts within assigned territories.
- Maintained accurate records of all customer contacts, transactions, and account activity.
ADMINISTRATIVE CUSTOMER SERVICE MANAGER
Polar Pak Canada
Brampton, Ontario
01.2014 - 04.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Some College (No Degree) - Business Administration And Management
Academy of Learning Career College
Mississauga, ON01-2014
Skills
- Skilled in Customer Relationship Management
- Training and mentoring
- Patience and composure
- Critical thinker and decision-maker
- Process Improvement Specialist
- Tactful and diplomatic
- Effective Presentation
- Conflict mediation
- Proficient Oral Communication
- Skilled in Professional Writing
Accomplishments
- Certificate of continuous Process improvement
- Customer Service award
References
References available upon request.
Timeline
Communications Advisor
Bimbo Canada
08.2022 - 09.2023
Regional Sales Coordinator
Bimbo Canada
04.2019 - 08.2022
ADMINISTRATIVE CUSTOMER SERVICE MANAGER
Polar Pak Canada
01.2014 - 04.2019
Some College (No Degree) - Business Administration And Management
Academy of Learning Career College
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