Kaydian Clarke Walters
Niagara Falls,Ontario
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence in Supply Chain/Logistics Management.
Overview
15
15
years of professional experience
Work History
Customer Service Administrator- Contract
Empire Communities
06.2023 - 03.2024
- Manage over 60 emails daily and telephone correspondence between project managers, contractors, and vendors
- Prepare purchase orders for trades and office supplies
- Coordinate and schedule construction projects with trades
- Follow up with homeowners regarding their trade appointments and confirm availability
- Organize and maintain physical and digital files/records
- Order and organize office supplies for technicians and onsite
- Investigate and document all incidents/injuries that take place onsite
- Prepare schedules for onsite technicians to assess and manage task in each home accurately
- Assign Tarion forms submitted accurately to each technician before assigning various trades
- Enter and complete work orders in Newstar program accurately
Customer Service Coordinator
Bento Sushi
03.2022 - 06.2023
- Monitor customers' orders through the Just Foods ERP system and ensure they match their usual intake
- Call customers to verify quantity if it seems unusual than their standard orders
- Follow up with emails and telephone calls to ensure that all customer orders are in for their specific days of purchase
- Prepare daily invoices for each order being shipped out
- Book transportation truck, send out email, and contact third party driver with confirmations
- Advise customers on holiday events, promotions, and any changes that have taken place
Sales/Supply Chain Administrator-COOP/Contract Administrator
Lenbrook Industries LTD
09.2020 - 01.2022
- Coordinate the flow of products from order placement to delivery with the logistics team
- Manages inbound and outbound sales calls and emails with distributors
- Manages inventory levels and provides forecasts to supply chain managers
- Create and maintain accurate customer files, pricing files, and shipment spreadsheets
- Administration of monthly reports, product flow, and statement of account
- Participate in quarterly physical inventory counts and other special warehouse projects
- Build relationships and provide support to Asia, Europe, and South America distributors
- Prepares sales orders and informs customers of shipping dates and any possible delays
Guest Experience Consultant- Student Job
Recipe Unlimited Corporation, Canada
11.2019 - 09.2020
- Accurately register bookings for meals by phone, process payments, and issue returns
- Direct escalated queries to respective managers (in-store or office)
- Verify methods of payment and advise what is acceptable for delivery/pickup
- Update customer files with pending issues, queries, and solutions offered
Network Trace Advisor
DHL Express, Jamaica
12.2011 - 03.2019
- Communicate via email/internal systems with DHL employees in over 150 countries querying (lost, damaged, stolen, and incorrectly sorted packages)
- Assist with managing the call center consisting of 15 members in the absence of my manager and provide daily reports on activities
- Effectively manages the entire English-speaking Caribbean country's daily activities such as (customs related matters, outstanding duty payments, and criteria for clearing packages from customs promptly)
- Re-route miss-sorted packages to the correct destination and provide updated information to respective team members in various countries
- Maintain over 98% of daily network activities assigned
- Knowledgeable about customs requirements needed for packages to move through DHL pipeline successfully
Program Administrator/Administrative Assistant
Institute of Academic Excellence
03.2009 - 03.2011
- Schedule appointments and meetings, ensuring relevant documentation and background information for meetings are brought forward
- Receives, opens, sorts, date stamps, and logs incoming mail, interoffice, and arranges courier deliveries
- Coordinate activities between internal offices
- Maintains inventory of office supplies and ensures ordering and receipt of shipments
- Outsource suppliers for best prices for office needs
- Scheduling student classes based on needs and availability
- Prepare status letters and proforma invoices for students
- Receive visitors, screen telephone calls, take messages, handle replies, or direct callers to appropriate areas or departments
- Does accounts receivable by making monthly calls to students with outstanding balances
Education
Post Graduate Certification - Supply Chain Management
Lambton College in Toronto
12.2020
BSc - Tourism and Hospitality Management
University College of the Commonwealth Caribbean
07.2015
Skills
- Over 10 years of experience in Logistics and Supply Chain Management with expertise in Customer Service, Administration, and Retail Operations Vast knowledge of Inventory Management, Inbound/Outbound Logistics and Team Management developed through education, training and on the job learning Use own initiatives, possess excellent interpersonal skills and be able to work as part of a team under pressure to meet challenging deadlines and objectives Offer efficient communication and strong organizational skills with the will and determination needed to make both the organization and myself successful
Area Of Expertise
- Customer Relationship
- Workforce Planning and Management
- Self-Management
- Customer service Training
- Problem Solving
- Data Analysis
- Multi-Tasking
- Territory Management
- Drafting Documents
- Inventory Control
- Dispute resolution
- Administrative Skills
- Logistics Coordination
- Data Entry
- Dangerous Goods Reg
- Quality Assurance Certified
- Proficient in Microsoft Office Suite
Languages
English
Native or Bilingual
Accomplishments
- Documented and resolved ongoing trade collaboration which led to completing pending issues that has been open in the system for several months .
- Used microsoft excel to develop inventory tracking spreadsheets for items closed out in newstar identifying period from star date to end date.
Timeline
Customer Service Administrator- Contract
Empire Communities
06.2023 - 03.2024
Customer Service Coordinator
Bento Sushi
03.2022 - 06.2023
Sales/Supply Chain Administrator-COOP/Contract Administrator
Lenbrook Industries LTD
09.2020 - 01.2022
Guest Experience Consultant- Student Job
Recipe Unlimited Corporation, Canada
11.2019 - 09.2020
Network Trace Advisor
DHL Express, Jamaica
12.2011 - 03.2019
Program Administrator/Administrative Assistant
Institute of Academic Excellence
03.2009 - 03.2011
Post Graduate Certification - Supply Chain Management
Lambton College in Toronto
BSc - Tourism and Hospitality Management
University College of the Commonwealth Caribbean
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