Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kaydian Brown

Brampton,ON

Summary

Dynamic Customer Relationship Agent with a proven track record at Miratel Solutions, excelling in problem-solving and delivering exceptional service. Skilled in consultative selling, I consistently exceeded sales targets while fostering positive client relationships. My proactive approach and strong communication skills drive efficiency and enhance customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Relationship Agent

Miratel Solutions
06.2024 - Current
  • Handled inbound and outbound customer calls, providing product information, resolving inquiries, and driving sales through consultative selling techniques.
  • Provide accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the company.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the company.

Booking Agent/Customer Relations Officer

Roy Thompson Cleaning
06.2021 - 04.2024
  • Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
  • Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
  • Streamlined booking processes for increased efficiency and reduced turnaround time.
  • Facilitated clear communication between cleaners and clients, and venue staff to guarantee a successful execution from start to finish.
  • Managed department high call volume calls per day and coordinated department schedules to maximize coverage during peak hours.

Customer Service/ Telesales Agent

Digicel Jamaica LTD
02.2016 - 06.2021
  • Fostered a competitive yet supportive atmosphere within the team by sharing successes and motivating peers to strive for excellence.
  • Conduct inbound and outbound sakes calls. Contact existing and potential customers to promote and sell home internet packages and services.
  • Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
  • Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.

Education

Business Administration (HR And Marketing)

Trios College
None
06-2024

Level 2 House Keeping

Citizens Advice Bureau
Jamaica
06-2013

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving

Languages

English
Full Professional

Certification

Mental Health First Aid certificate, obtained 2024.

Timeline

Customer Relationship Agent

Miratel Solutions
06.2024 - Current

Booking Agent/Customer Relations Officer

Roy Thompson Cleaning
06.2021 - 04.2024

Customer Service/ Telesales Agent

Digicel Jamaica LTD
02.2016 - 06.2021

Business Administration (HR And Marketing)

Trios College

Level 2 House Keeping

Citizens Advice Bureau

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Kaydian Brown