Kaydence Harker

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Learned extensively about different types of wine as well as their pairings

• Assisted the chef in food preparation tasks, resulting in timely meal service.
• Making delicious soups, sandwiches and pizza
• Washing dishes and maintaining a clean workspace
• Helped ensure Canada Gap, CFIA and Interior Health food safety measures around the workforce.

• Make a variety of drinks which included using espresso machines and commercial coffee brewers.
• Kindly handling customer service.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
• Cleaned counters, machines, utensils, and seating areas daily.

• Served food and beverages promptly with focused attention to customers
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Scheduled staff shifts to ensure proper coverage during peak hours.
• Trained new employees to ensure thorough understanding of daily tasks.
• Supervised day-to-day operations to meet performance, quality and production expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Overseeing over 30 fruit packers to ensure no mistakes were being made and tasks were completed in a timely matter
• Arranging and doing Quality control on orders shipping to Costco, Loblaws, and Superstore
• Kept accurate inventory records which included warehouse locations for tracking purposes.
• Learned and enforced equipment safety and First Aid.
• Completed a variety of paperwork including PACS Certifications, as well as daily pack-out entry.

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• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Improved overall efficiency in the workplace by assisting coworkers when needed, leading to increased productivity as a team
• Performed cash, card and check transactions to complete customer purchases.