Kaydence Doolittle
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
8
8
years of professional experience
Work History
Budtender
Honey Pot Cannabis
08.2022 - 01.2024
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
Server
Amsterdam BrewHouse
08.2020 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier
Walmart
05.2018 - 08.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Lead Server Trainer
Burger Barn
01.2016 - 08.2018
- Streamlined server training processes for improved efficiency and consistency in service delivery.
- Developed comprehensive training materials to support new hires in mastering essential skills.
- Increased staff retention through effective communication and fostering a positive work environment.
Education
Police Foundation
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2023
Criminology
Humber Institute of Technology And Advanced Learning
Toronto, ON07.2026
High School Diploma -
Steam Academy
Brantford, ON07.2022
Skills
- POS system operation
- Cannabis strain familiarity
- Order Management
- Payment Processing
Languages
English
Native or Bilingual
Timeline
Budtender
Honey Pot Cannabis
08.2022 - 01.2024
Server
Amsterdam BrewHouse
08.2020 - 08.2022
Cashier
Walmart
05.2018 - 08.2020
Lead Server Trainer
Burger Barn
01.2016 - 08.2018
Police Foundation
Mohawk College of Applied Arts And Technology
Criminology
Humber Institute of Technology And Advanced Learning
High School Diploma -
Steam Academy
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