kayden Mcivor-byron
Surrey,BC
Summary
Adept at pipe installation and customer service, I honed my skills at Georgia Mechanical Systems and Crate and Barrel, ensuring seamless project coordination and resolving customer issues with empathy. My proficiency in pipe threading and effective dispute resolution has consistently enhanced project outcomes and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Plumber Apprentice
Georgia Mechanical Systems
04.2024 - Current
- Collaborated with contractors, electricians, and other trade professionals for smooth coordination during multi-disciplinary projects.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Gained proficiency in reading blueprints and schematics, allowing for accurate installation of piping systems according to design specifications.
Roofer
Flynn Canada
06.2019 - 02.2024
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Background Extra
BCF Casting
01.2018 - 11.2020
- Promoted a cohesive aesthetic among fellow background actors by ensuring compliance with costume guidelines and adjustments provided by wardrobe department staff.
- Strengthened visual storytelling aspects of productions through accurate representation of period-specific attire and surroundings.
- Supported the creative vision of directors and producers by accurately portraying background roles in diverse settings.
- Ensured continuity throughout shoots by consistently maintaining wardrobe, appearance, and designated positions.
Customer Service Representative
Crate and Barrel
08.2016 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Aeropostale
04.2014 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Guildford Park Secondary
Surrey, BC09.2015
Skills
- Pipe threading
- Pipe joining
- Pipe Measuring
- Soldering Pipes
- Pipe installation
- Pipe cutting
Languages
English
Native or Bilingual
Certification
Selling it right
Timeline
Plumber Apprentice
Georgia Mechanical Systems
04.2024 - Current
Roofer
Flynn Canada
06.2019 - 02.2024
Background Extra
BCF Casting
01.2018 - 11.2020
Customer Service Representative
Crate and Barrel
08.2016 - 11.2017
Sales Associate
Aeropostale
04.2014 - 05.2016
Guildford Park Secondary
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