Kayden Gnam
Smiths Falls,Canada
Summary
I was a versatile Front Desk Supervisor adept at managing the needs of our registered swimmers and their families, perspective clients, and business needs; effective multitasker and clear communicator with 2 years of consistently being recognized by management for performance excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
KidsCanSwim
08.2022 - 08.2024
- I have 2 years of reception experience, managing accounts and updating relevant records, processing transactions, taking phone calls, providing advice, developing Excel spreadsheets for inventory, handling payments, ensuring compliance with all safety regulations all with efficiency, productivity, organization, and communication.
- I stepped up into a term front desk manager role while a replacement spot was being filled; I took on all the additional responsibilities and hours while completing my supervisory tasks.
- I trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- I maintained accurate records of student swimming performance data, so their instructors could utilizing the information for future class decisions. these records are important for child water safety.
- I collaborated with management to establish goals for the swim program, ensuring alignment with organizational objectives.
- I Opened and closed the pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- I tested and maintained water quality with periodic sampling.
- I handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- I learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- I assisted in the creation of marketing materials that highlighted KidsCanSwim services and offerings, leading to increased interest among potential families and subsequent revenue growth.
- Developed strong relationships with clients through attentive service and building connections with each family that came through, resulting in repeat business and positive reviews.
- Maintained a calm demeanor during high-pressure situations, serving as a role model for other front desk staff members in managing stress effectively
- Minimized complaints by promptly addressing concerns and implementing corrective measures aimed at preventing future occurrences.
- Took reservations over phone, in person, and via computer for swim classes and provided confirmation and receipt information.
- Managed inventory of office supplies and equipment necessary for daily pool operations.
Cast Member
Landmark Cinemas
09.2021 - 07.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
Co-op Education
Glen Cairn Middle School
09.2021 - 02.2022
- Assisted teachers in various classes, interacted with students and parents, and developed bonding, problem-solving, and communication skills. Other skills I learned valuable while completing my Co-op Education:
- I worked well in a team setting, providing support and guidance.
- I demonstrated respect, friendliness and willingness to help wherever needed.
- I used critical thinking to break down problems, evaluate solutions and make decisions.
- I developed and maintained courteous and effective working relationships.
- I proved ability to learn quickly and adapt to new situations.
Volunteer
Soccer Camp
07.2013 - 07.2017
- Coached children aged 5-10, volunteered for approximately five years, developing and strengthening communication and leadership skills.
- Represented the organization positively and professionally while providing my community with much-needed summer programs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Computer Programming -
Algonquin College
Ottawa, ON08.2028
High School Diploma -
A.Y Jackson High School
Kanata, ON06.2022
Skills
- Time Management
- Trained and experienced in computer reservations systems with ability in confirmations and cancellations
- Problem-solving skills
- Training, mentoring, and team building
- Word Processing, computer and administration skills
- File Management, and payment processing
- Excellent oral and written communications
- Proficient in office meetings in person and virtual
- Inventory Oversight
- Trained and experienced in credit and cash payments
- Marketing and promotions
- flexible
Certification
CPR and Standard First Aid, 08/01/22
References
To be provided upon request
Languages
English
Native or Bilingual
French
Full Professional
Baseball
I have grown up playing baseball, it quickly became a passion for me. My dad would coach my teams and I found my favorite position as backcatcher. As I graduated high school I returned to help coach my old high school team, it was then I discovered I really enjoy coaching and helping others.
Timeline
Front Desk Supervisor
KidsCanSwim
08.2022 - 08.2024
Cast Member
Landmark Cinemas
09.2021 - 07.2022
Co-op Education
Glen Cairn Middle School
09.2021 - 02.2022
Volunteer
Soccer Camp
07.2013 - 07.2017
Computer Programming -
Algonquin College
High School Diploma -
A.Y Jackson High School
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