KAYDEE HAYWARD
Treherne
Summary
Highly organized and dependable candidate with a proven ability to manage multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Experienced in effectively managing tables and delivering exceptional service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere. Consistently maintains high standards of cleanliness and efficiency, ensuring a positive dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RECEPTIONIST/ADMIN ASSISTANT
Adam Lee Financial
09.2024 - 12.2024
- Greeted visitors warmly and ensured they had a positive experience
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Managed daily calendar appointments for staff members
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Processed incoming and outgoing documents via electronic methods and systems
- Transmitted information and documents to customers via computer and mail
- Maintained various office or program records using secure filing system
- Scheduled appointments and maintained and updated appointment calendars
CHILD CARE ASSISTANT
Treherne Community Resource Centre
04.2024 - 05.2024
- Worked with children aged 2-6
- Supervised outdoor playtime to support child safety
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces
- Assisted in transitioning children from one activity to another
- Maintained safe play environment by carefully monitoring children
- Organized recreational activities such as arts and crafts, reading stories, playing games, and outdoor play
- Assisted with meal preparation, feeding, and clean up for toddlers
- Read to children and taught them simple painting, drawing, handicrafts, and songs
- Regulated children's rest periods
PRIVATE DUTY HOME HEALTH CARE AIDE
Private Home Care
03.2024 - 04.2024
- Provided care for a C-6 quadriplegic
- Assisted resident in activities of daily living to maintain health and dignity
- Assisted resident in and out of bed and wheelchair, using safe lifting and transferring techniques
- Developed meaningful relationships with clients, understanding their personal stories and daily routines
SERVER
Sand Hills Casino
11.2023 - 02.2024
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Handled multiple tables simultaneously with high service quality
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Delivered customer checks and securely processed credit card or cash payments
- Jotted down customer orders and promptly delivered food and drinks
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Managed closing duties such as counting money and cleaning
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
EARLY CHILDHOOD EDUCATOR RELIEF
Portage Daycare - Southport
09.2023 - 10.2023
- Supervision of a number of children - aged 18 months to 6 years
- Implemented and maintained clean, safe, and orderly environment for children
- Provided a safe, secure learning environment by adhering to health and safety standards
- Identified children showing signs of emotional, developmental or health-related problems, communicating concerns to parents
- Maintained classroom discipline by utilizing positive reinforcement strategies such as praise or rewards
- Assisted in the development and implementation of behavior management strategies
- Attended to children's basic needs by feeding them, dressing them, and changing diapers
- Served meals and snacks in accordance with nutritional guidelines
NANNY
Private Family
03.2023 - 08.2023
- Managed schedules of school, extracurricular activities, and appointments for multiple children
- Monitored screen time according to parental guidelines ensuring content was educational or age-appropriate
- Responsible for overnight care
- Led outdoor activities to promote physical fitness such as sports games, walks, and playground visits
- Developed strong relationships with the children and their families
- Managed the children's daily routines, such as meal times, bath times, and bedtimes
- Transported children to and from school, appointments and extracurricular activities
- Provided in-home care for children aged 3 and 8, as well as a dog
- Supervised indoor and outdoor play, providing first aid when necessary
- Assisted and performed light housekeeping and meal prep to assist family with household duties
- Helped children with homework and school assignments, fostering education and development
CASHIER/GROCERY CLERK
Treherne Homestead CO-OP
04.2022 - 10.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Helped restock shelves when necessary to maintain an organized display area
- Operated the POS system efficiently to ensure accurate transactions
- Assisted customers with locating items throughout the store when needed
- Developed and maintained a positive working relationship with customers
- Arranged and restocked displays and merchandise racks to maintain store appearance
- Resolved customer complaints in a timely and professional manner
CASHIER
Treherne Bowling and Billiards
10.2021 - 03.2022
- Set up prior to and clean up following parties
- Responsible for fixing pins when tangled
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Accurately processed customer payments using cash and checks
- Handled customer complaints and inquiries in a courteous and efficient manner
- Counted and balanced cash drawer at the beginning and end of each shift
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided efficient and courteous service to customers
- Developed strong customer relationships to support satisfaction and loyalty
- Followed all COVID restrictions and cleaning procedures
WAITRESS/SERVER
L&J's Drive Inn
04.2019 - 10.2021
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Processed accurate cash and credit card transactions
- Processed payments accurately using POS systems and handled cash transactions efficiently
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Obtained food and drink orders using standard order pad or memorization
- Handled customer complaints professionally and resolved issues promptly
- Answered telephones to take reservations or to-go orders
Education
Treherne Collegiate
06.2023
Skills
- Flexibility
- Customer service expertise
- Multitasking Abilities
- Responsible alcohol service
- Strong multitasking
- Handling difficult customers
- Customer service
- Cash register operation
- Team player attitude
- Payment processing
- Patience and tolerance
- Beverage preparation
- Clear and effective communication
Certification
- Basic First Aid, CPR C, and AED, 08/01/23
- Red Cross Babysitting Course, 04/01/17
- Young Worker Readiness Certificate Course, 01/01/20
- Business Ethics Certificate, 05/01/22
- Safety Practicum Certificate, 05/01/22
- COVID Certificate, 05/01/22
- Child Care Assistant Certificate, 04/01/24
- Smart Choices Certificate
Timeline
RECEPTIONIST/ADMIN ASSISTANT
Adam Lee Financial
09.2024 - 12.2024
CHILD CARE ASSISTANT
Treherne Community Resource Centre
04.2024 - 05.2024
PRIVATE DUTY HOME HEALTH CARE AIDE
Private Home Care
03.2024 - 04.2024
SERVER
Sand Hills Casino
11.2023 - 02.2024
EARLY CHILDHOOD EDUCATOR RELIEF
Portage Daycare - Southport
09.2023 - 10.2023
NANNY
Private Family
03.2023 - 08.2023
CASHIER/GROCERY CLERK
Treherne Homestead CO-OP
04.2022 - 10.2022
CASHIER
Treherne Bowling and Billiards
10.2021 - 03.2022
WAITRESS/SERVER
L&J's Drive Inn
04.2019 - 10.2021
Treherne Collegiate
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