Kaydean Cameron
Fort Saskatchewan,AB
Summary
Dynamic customer service professional with a proven track record at Halifax Water, excelling in conflict resolution and relationship building. Skilled in MS Office and active listening, I enhanced customer satisfaction through effective problem-solving and timely responses, fostering loyalty and repeat business. Committed to delivering exceptional service in high-pressure environments.
Highly organized Administrative professional with commitment to excellence and to multi-task. Independent thinker with great time management skills and efficient team player.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Halifax Water
08.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Advisor
Concentrix Technology Service
04.2021 - 07.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
Administrative Assistant
Administrative Staffing
01.2021 - 03.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Administrative Assistant
Citadel Physiotherapy
07.2020 - 11.2020
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Administrative Assistant-Intern
Sheridan College - Davis Campus
Education
Diploma - Office Administration- Executive
Sheridan College
Mississauga, ON04-2020
Skills
- File organization
- MS office
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Relationship building
- Conflict resolution
- Administrative support
Languages
English
Full Professional
Timeline
Customer Service Representative
Halifax Water
08.2023 - 04.2024
Customer Service Advisor
Concentrix Technology Service
04.2021 - 07.2023
Administrative Assistant
Administrative Staffing
01.2021 - 03.2021
Administrative Assistant
Citadel Physiotherapy
07.2020 - 11.2020
Administrative Assistant-Intern
Sheridan College - Davis Campus
Diploma - Office Administration- Executive
Sheridan College
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