Kaycy N. Fuentes
Fontana
Summary
Motivated professional with a strong background in customer service, sales, and operations. Successfully re-founded a family business, driving revenue through strategic marketing and exceptional client engagement. Proven ability to manage business functions efficiently while fostering long-term client relationships.
Overview
15
15
years of professional experience
Work History
Self Employed Business Owner
Luna Azul Co.
Fontana/Rancho Cucamonga
10.2017 - 04.2026
- Re-founded a family business. Re-branded and operated a wholesale (B2B) and retail business selling natural loofah sponges and handmade soaps through a marketing, emails, leads, e-commerce platform and local farmers markets.
- Managed all aspects of business operations, including customer service, sales, marketing, and social media content.
- Designed, launched, and maintained the company's website; created and edited professional product photography to support marketing and e-commerce sales and ads.
- Delivered high-quality customer service. Built and maintained a client portfolio through prospecting and leads, account management, maintaining long-term client relationships and product launches.
- Planned and executed marketing initiatives, including marketing, social media strategy, and product launches to drive brand awareness and revenue.
- Managed financial and administrative functions, including confidential documentation, sales and use tax compliance, expense tracking, and accounting processes.
- Inventory management, order fulfillment, logistics, packing, handling and shipping operations to ensure timely and accurate delivery timelines and quality standards.
- Conducted prospecting and market research to identify growth opportunities and support business development efforts.
Beauty Advisor Specialist
Macys Victoria Gardens Mall
Rancho Cucamonga
06.2017 - 10.2017
- Consulted with customers to recommend cosmetics and skincare products tailored to individual skin types and needs, enhancing overall customer satisfaction.
- Drove daily sales through personalized service, extensive product knowledge, and high-quality customer experiences during product launches and events, consistently meeting quotas.
- Conducted product demonstrations and makeup applications with Bobbi Brown cosmetics, educating customers and facilitating informed purchasing decisions.
- Built and maintained positive professional relationships with both new and returning customers to enhance customer satisfaction and loyalty.
- Performed daily operational tasks, including merchandise fulfillment, tester sanitation, visual merchandising, and maintaining clean, organized displays.
- Represented Bobbi Brown Cosmetics brand at events
Beauty/ Fragrance Advisor
Kohl's Department Stores
Fontana
07.2016 - 06.2017
- Assisted customers in selecting fragrances that complemented their body chemistry and aligned with their personal preferences.
- Consulted with customers to recommend personalized cosmetics and skincare products that enhanced their individual skin types and needs.
- Consistently exceeded daily and monthly sales goals set by the company.
- Built strong relationships with both new and returning customers through positive and professional interactions.
- Cultivated strong partnerships with cosmetic vendors and brand representatives, facilitating effective collaboration and product knowledge sharing.
- Performed daily merchandising tasks, including managing inventory, stock replenishment, sanitizing testers, maintaining displays, and ensuring clean, organized fixtures.
In Department Associate / Customer Sales & Customer service / Cashier
Kohl's Department Stores
Fontana
01.2014 - 07.2016
- Delivered exceptional customer service by greeting customers, addressing inquiries, and resolving complaints promptly in a fast-paced retail environment.
- Surpassed customer expectations by actively listening to needs, identifying suitable products, and offering detailed product information.
- Operated point-of-sale system for efficient customer transactions.
- Handled cash deposits accurately and followed company cash-handling procedures.
- Processed returns and exchanges according to store policies and procedures.
- Ensured organized sales floor and maintained cleanliness of fixtures and fitting rooms for an inviting shopping experience.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Implemented visual merchandising strategies to enhance product presentation.
- Trained new associates on store operations and customer service standards.
Sales Representative / Promoter
Amigo Sin Pin -Recharge
Inland Empire
01.2011 - 12.2013
- Generated new sales leads through cold calling and networking, expanding customer base.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed new agency partnerships, driving monthly customer growth.
- Managed accounts for retail stores in the field to ensure effective operations.
- Managed and supported assigned agents, strengthening client relationships and enhancing service quality.
- Participated in company customer events by distributing promotional materials and gifts.
- Handled cash deposits and collected customer payments accurately and efficiently.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
Sales / Part Time
Fashion New Age
Fontana
08.2012 - 10.2013
- Greeted and assisted customers in identifying products that met their needs.
- Provided attentive service to customers in fast-paced retail environment, ensuring positive shopping experiences.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction and loyalty.
- Restocked merchandise, including clothing, shoes, and jewelry, enhancing inventory presentation for improved customer experience.
- Maintained a clean and organized sales floor and fitting room area.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma - The Academy of the Inland Empire
Summit High School
Fontana, CA05-2013
References
Available Upon Request
Languages
- English
- Spanish
Timeline
Self Employed Business Owner
Luna Azul Co.
10.2017 - 04.2026
Beauty Advisor Specialist
Macys Victoria Gardens Mall
06.2017 - 10.2017
Beauty/ Fragrance Advisor
Kohl's Department Stores
07.2016 - 06.2017
In Department Associate / Customer Sales & Customer service / Cashier
Kohl's Department Stores
01.2014 - 07.2016
Sales / Part Time
Fashion New Age
08.2012 - 10.2013
Sales Representative / Promoter
Amigo Sin Pin -Recharge
01.2011 - 12.2013
High School Diploma - The Academy of the Inland Empire
Summit High School