CHIDUBEM CHUBA-NWENE
Hamilton
Summary
- Strong knowledge of IT operations, system administration, and network infrastructure.
- Track record of implementing effective IT strategies, improving system performance, and delivering exceptional technical support.
- Knowledge of common security frameworks such as NIST 800-53, ISO 27001, CIS, SOC2 and PCI DSS.
- Excellent communication and interpersonal skills, with a track record of effectively explaining technical concepts to non-technical users.
- Strong knowledge of Microsoft Office suite and productivity applications.
- Familiarity with network protocols and security technologies (Firewalls, Antivirus, VPNs, switches, routers, Wi Fi, TCP/IP).
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Operations Analyst
Clean Technology Hub
06.2022 - 01.2023
- Ensured business continuity with the development and execution of comprehensive disaster recovery plans.
- Enhanced team collaboration by developing and maintaining comprehensive documentation for IT procedures and policies.
- Strengthened network security by conducting regular vulnerability assessments and recommending appropriate remediation measures.
- Promoted adoption of best practices within the team by providing training sessions on new tools, technologies, and methodologies relevant to IT operations analysis.
IT Support Intern
Nigerian Communications Commission (NCC)
01.2018 - 07.2018
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
Technical Support Intern
Julius Berger
06.2015 - 08.2015
- Provided remote support for clients using various communication channels such as phone calls, emails, or live chat platforms.
- Gained proficiency in various operating systems, software applications, and hardware devices through rigorous hands-on training sessions.
- Improved team efficiency with thorough documentation of support requests and resolutions in the ticketing system.
- Demonstrated commitment to continuous learning by attending relevant training sessions and workshops to stay updated on industry trends and advancements.
- Contributed to a streamlined support process by developing an internal knowledge base for common issues.
Education
Post-graduate diploma - Cybersecurity
Mohawk College
Hamilton, Ontario06.2024
Bachelor of Science - Computer Engineering
Covenant University
Ogun State, Nigeria09.2021
Skills
- Incident Response
- Network Security
- Phishing Detection
- Vulnerability Assessment
- Threat Intelligence
- SIEM management
- Incident Response Management
- Identity Management
- Log Analysis
- User Awareness Training
- Intrusion Detection
- Access Control
Certification
ISC2 Certified in Cybersecurity (CC), Microsoft Azure Fundamentals Microsoft Security, Compliance, and Identity Fundamentals, CompTIA Security +, Google-Technical Support Fundamentals, Google-The Bits and Bytes of Computer Networking
Timeline
IT Operations Analyst
Clean Technology Hub
06.2022 - 01.2023
IT Support Intern
Nigerian Communications Commission (NCC)
01.2018 - 07.2018
Technical Support Intern
Julius Berger
06.2015 - 08.2015
Post-graduate diploma - Cybersecurity
Mohawk College
Bachelor of Science - Computer Engineering
Covenant University