Kaycee Naval

At the Disneyland Resort, I took pride in making sure guests and employees are safe by checking their bags for any prohibited items, responding to emergency calls via two-way radios with assistance of on-site nurses for record keeping, and operating metal detectors at an efficient manner. I also implemented foot patrol and conducted area checks utilizing a company vehicle inside the massive theme park and perimeter for added safety measures while documenting reports using a computer in a detailed manner. Some of my shifts also included working in security booths to verify contractors and then keeping track of logs of their company and personal information.

WeServe is a high-end company that focuses on providing guest service at a high level all across the Las Vegas Strip. I was part of the opening team for the then brand new T-Mobile arena back in 2016 as an usher working primetime events such as Vegas Golden Knights Hockey, WWE, College Basketball Tournaments, iHeart Music Festivals, and George Strait concerts. I got promoted to be security at Planet Hollywood Hotel and Casino and other mass venues, working residencies for global superstars such as Britney Spears, Jennifer Lopez, Mariah Carey, Lady Gaga and Backstreet Boys. I was then appointed as a Security Ambassador for the Backstreet Boys Pre-Show Meet & Greets and I had the chance to enforce Artist’s security protocols and standards among guests attending the exclusive event while monitoring them for possible medical and safety measures. My primary duties as an Usher while working at arenas with large crowds included assisting guests by collecting admission tickets and passes, assisting in finding assigned seats, searching for lost personal items, and locating requested facilities such as restrooms and medical aid.

As a Pool Guest Attendant at a busy hotel, I happily greeted guest entering the pool area, fold and restock towels, monitor pool area for public safety, pick up soiled towels around area, realign chairs/tables, communicate with supervisor/manager via two-way radios, and performed daily cleaning duties. I also trained a total of 3 employees who successfully passed the training program under my knowledge and experience.

I took pride in greeting customers who enter the store while notifying them about company promotions, I operated the cash register while keeping records of cash distribution under management, answer phone calls, made daily sales goal, restock merchandise on sales floor, communicate with staff/supervisor/management via two-way radios, and wipe down shelves and windows daily. I also trained new sales associates for the busy annual holiday season on company policy and procedures.

As a Ride Operator & Trainer at a busy and popular Resort, I had the pleasure of greeting guests while providing the highest level of customer service, communicate with fellow staff via two-way radios, operating machinery, making sure customers are safe by following safety procedures, and taking/counting tickets, answer phone calls, and notifying mechanics of any technical difficulties. I also successfully trained a total of 5 future colleagues on certain attractions that I was certified to operate under the attraction management’s knowledge.

Degree in process for the future.

Successfully Graduated with High School Diploma