Kay Carleton
Thunder Bay
Summary
Dynamic administrative and front-line support professional with extensive experience in school-adjacent environments, community service, probation and parole, and Indigenous family support. Proven ability to manage confidential records, coordinate complex schedules, and perform reception duties while providing accurate clerical support in fast-paced settings. Recognized for professionalism, reliability, and strong communication skills, coupled with remarkable adaptability to meet diverse organizational needs. Committed to fostering positive relationships and enhancing operational efficiency through dedicated service and attention to detail.
Overview
5
5
years of professional experience
Work History
Probation and Parole Administrative Support
Ontario Public Service
Thunder Bay, ON
05.2024 - 05.2025
- Provided clerical and reception support in a law enforcement office environment.
- Managed confidential records, court documentation, and electronic files.
- Answered phones, scheduled appointments, prepared correspondence, and supported daily office operations.
- Ensured accuracy, discretion, and compliance with policies and procedures.
Mental Health Worker
Ontario Native Women's Association (ONWA)
Thunder Bay, ON
01.2022 - 06.2023
- Provided administrative and program support within Indigenous family and community services.
- Managed client intake, scheduling, documentation, and electronic records.
- Prepared reports, correspondence, and program materials.
- Supported staff and community members with professionalism and cultural safety.
Community and Addictions Support Worker
Kwae Kii Win (KWW)
Thunder Bay, ON
04.2020 - 10.2022
- Supported intake, file management, and program administration in a community-based setting.
- Maintained confidential records and coordinated appointments.
- Assisted staff with documentation, referrals, and organizational tasks.
Education
Native Family and Child Services
Confederation College
Bachelor of Arts - Psychology
Lakehead University
Skills
- Office Administration
- Reception and Front Desk Support
- Scheduling and Appointment Coordination
- Records Management
- Data Entry and Documentation
- Microsoft Word Office
- Electronic and Paper Filing Systems
- Confidential Information Handling
- Written and Verbal Communication
- Time Management and Organization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Probation and Parole Administrative Support
Ontario Public Service
05.2024 - 05.2025
Mental Health Worker
Ontario Native Women's Association (ONWA)
01.2022 - 06.2023
Community and Addictions Support Worker
Kwae Kii Win (KWW)
04.2020 - 10.2022
Bachelor of Arts - Psychology
Lakehead University
Native Family and Child Services
Confederation College