Kaybie Ly

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• Enhanced office efficiency by managing schedules, taking notes of team meetings.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assist with bookkeeping and payroll support when needed.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.