Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayanan Sithyvinayagan

Ajax,ON

Summary

Experienced Sales and Stock Associate with a demonstrated history in the retail and automotive industry. Proven skills in Analytical, process optimization, operational Efficiency, call center environment and Customer Service and time management in order to showcase skills in challenging environment.

Overview

7
7
years of professional experience

Work History

Courier

Amazon
03.2022 - Current
  • Received messages and materials to be delivered and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, and in person
  • Checked with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
  • Performed tasks under any weather circumstances to insure customer is satisfy
  • Operated vehicle safely in highly congested areas with no traffic violations.

Tech Support Representative

Staples
10.2021 - 12.2022
  • Connected, shared, and partner with customers to identify and convert sales opportunities; helped customers by meeting and exceeding their needs
  • Maintained company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays
  • Provided coverage and assistance in all areas of the store as needed
  • Supported asset protection procedures and privacy standards by securing company assets and physical inventory
  • Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc.).

Customer Service Representative

Enterprise
06.2017 - 03.2020
  • First line contact- reservations, rate quotes, general questions and answers, provided information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Managed outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provided a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Provided directions and general assistance
  • Assisted to assess condition of rental upon return; Processed returns, check-ins and exit kiosk transactions
  • Communicated rental terms and conditions, vehicle features and other services
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Performed various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer, and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Performed miscellaneous and backup duties job-related duties as assigned.

Education

Accounting -

George Brown College
Toronto, ON
12.2022

Secondary School -

Pope John Paul II
Toronto, ON
06.2016

Skills

  • Customer service
  • Written Communication
  • Time Management
  • Data Entry
  • Microsoft Office
  • Computer literacy
  • Communication skills
  • Guest services
  • Leadership
  • Problem Management
  • Call Center Management

Timeline

Courier

Amazon
03.2022 - Current

Tech Support Representative

Staples
10.2021 - 12.2022

Customer Service Representative

Enterprise
06.2017 - 03.2020

Accounting -

George Brown College

Secondary School -

Pope John Paul II

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Kayanan Sithyvinayagan