Kayan Jackson-Hector
Kingsville,ON
Summary
Skilled in office administration and customer service, I enhanced typing accuracy and confidentiality at the Ministry of Labour and Social Security. Demonstrating exceptional organizational skills and verbal communication, I efficiently managed sensitive data and fostered positive client interactions, significantly contributing to operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Secretary
Ministry Of Labour And Social Security (NIS)
09.2009 - 06.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Typist
Ministry Of Labor And Social Security
09.2003 - 09.2009
- Increased typing accuracy by implementing proofreading and editing techniques.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Completed complex typing assignments on time demonstrating adaptability in various subject matters.
Education
High School Diploma -
Tarrant Highschool
31 Molynes Road, Kingston, Jamaica07.2003
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Languages
English
Professional Working
Certification
- [Practical Home Nursing], [The University of The West Indies Open Campus] - [2013-2014]
- [Supervisory Management], [The University of The West Indies Open Campus] - [2011-2012]
- [Advanced Telephone Techniques and Customer Care], [Professional Trainers Institute ] - [2022]
- [Basic Certificate in Computing], [Infoserv Institute of Technology] - [2004]
- [Administrative Management- Level 1], [Management Institute for National Development] - [2012]
- [Administrative Management- Level 2], [Management Institute for National Development] - [2020]
- [Etiquette and Place Setting], [Management Institute for National Development] - [2022]
- [Administrative Assistance], [The National Council on Technical and Vocational Education and Training] - [2020]
Timeline
Secretary
Ministry Of Labour And Social Security (NIS)
09.2009 - 06.2024
Typist
Ministry Of Labor And Social Security
09.2003 - 09.2009
High School Diploma -
Tarrant Highschool
- [Practical Home Nursing], [The University of The West Indies Open Campus] - [2013-2014]
- [Supervisory Management], [The University of The West Indies Open Campus] - [2011-2012]
- [Advanced Telephone Techniques and Customer Care], [Professional Trainers Institute ] - [2022]
- [Basic Certificate in Computing], [Infoserv Institute of Technology] - [2004]
- [Administrative Management- Level 1], [Management Institute for National Development] - [2012]
- [Administrative Management- Level 2], [Management Institute for National Development] - [2020]
- [Etiquette and Place Setting], [Management Institute for National Development] - [2022]
- [Administrative Assistance], [The National Council on Technical and Vocational Education and Training] - [2020]
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