Summary
Overview
Work History
Education
Skills
Hobbies
Affiliations
Certification
Timeline
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Kaya D. Edwards

Toronto,ON

Summary

Dependable Server/Front of House Worker successful in providing fast, personable, high-quality customer service to guests in high-stress restaurant / fast-casual settings. Versatile with exceptional communication and multitasking ability. High energy and skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Red Lobster
10.2023 - Current
  • I enhanced customer satisfaction by promptly greeting and seating guests upon arrival, while also managing reservations efficiently to accommodate walk-in guests and reduce wait times. I used a table rotation system for optimal server workload distribution and maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure. I also handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Server

Sempre Pizza and Pasta
08.2023 - 01.2024
  • I ensured all customers were happy with their food and their experience at the restaurant by being attentive to each customer's individual needs. I maintained high energy, all while serving food and beverages to multiple tables, and collaborating with team members during busy shifts.

Camp Volunteer

Silver Creek Pre-School
07.2022 - Current
  • I volunteered at Silver Creek's summer camp for kids with many different kinds of disabilities. I set up the camp areas and prepared before the children (ages 2-5) arrived and cleaned up after they left. I spent time with the kids one-on-one, read books, played games, interacted with them and much more.

Event Staff Member

Little Jingle Beans
04.2023 - 07.2023
  • I supported in the setting up, taking down and overseeing of different events with over 500 guests. During the events, I checked in and welcomed guests and continued to provide personable and exceptional customer service throughout the events, all while dealing with all types of guests.

Teaching Assistant

Viva! Youth Singers
12.2021 - 05.2022
  • I assisted a chorister in the Every Voice Matters Choir, a choir for people with physical and/or mental disabilities. I helped her learn the repertoire, practice multiple times a week, and supported her one on one.

Education

Bachelor of Music - Voice Performance

McGill University
Montreal, QC
05.2028

Ontario Secondary School Diploma - Music Theatre

Etobicoke School of The Arts
Toronto, ON
06.2024

Skills

  • Organization and Prioritization
  • Independent and Self-Starter
  • Conflict Resolution
  • Collaborative and Team-Oriented
  • Bilingual (French and English)
  • Helping People with Special Needs
  • Strong Work Ethic and Dependable
  • Hospitality and Professionalism
  • Verbal and Written Communication
  • Computer and Microsoft Office Skills

Hobbies

  • Music: Singing, Instruments (guitar, piano, ukulele)
  • Reading: True Crime, Horror, Coming of Age
  • Baking

Affiliations

  • Canadian Children's Opera Company - Toronto, ON (Sep 2022 - Present)
  • Director of the Asian Student Art Show - Toronto, ON (May 2023 - Feb 2024)
  • Music Director for Close Up Productions - Toronto, ON (June 2023 - Feb 2024)
  • Chamber (Chamber Choir) - Toronto, ON (Sep 2022 - Present)
  • Royal Conservatory of Music - Toronto, ON (Sep 2016 - Present)
  • Jamme (Jazz Acapella Group) - Toronto, ON (Sep 2021 - Feb 2023)
  • Viva! Youth Singers - Toronto, ON (Sep 2017 - Jun 2022)

Certification

Smart Serve - Toronto, ON (July 2023)

Timeline

Host

Red Lobster
10.2023 - Current

Server

Sempre Pizza and Pasta
08.2023 - 01.2024

Event Staff Member

Little Jingle Beans
04.2023 - 07.2023

Camp Volunteer

Silver Creek Pre-School
07.2022 - Current

Teaching Assistant

Viva! Youth Singers
12.2021 - 05.2022

Bachelor of Music - Voice Performance

McGill University

Ontario Secondary School Diploma - Music Theatre

Etobicoke School of The Arts

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Kaya D. Edwards