Kaya Rice
Saint John,NB
Summary
Proven Customer Service Representative at DealerMine CRM, adept in problem-solving and critical thinking, excelled in managing high call volumes and fostering positive client relationships. Demonstrated exceptional organizational skills as a Babysitter and Cleaner, ensuring efficient resource use and maintaining high standards of cleanliness. Achieved consistent customer satisfaction through active listening and professional service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DealerMine CRM
04.2021 - 04.2022
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
Babysitter
Iffat Zehra
02.2018 - 08.2018
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Cleaner
Robyn Parker
01.2016 - 03.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
High School Diploma -
Saint John High School
Saint John, NBSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Cleaning
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
DealerMine CRM
04.2021 - 04.2022
Babysitter
Iffat Zehra
02.2018 - 08.2018
Cleaner
Robyn Parker
01.2016 - 03.2017
High School Diploma -
Saint John High School
Similar Profiles
Margaret (Margo) DowdMargaret (Margo) Dowd
Appointment Coordinator at Dealermine CRMAppointment Coordinator at Dealermine CRM
Chelsie BurleyChelsie Burley
Administrative Assistant at DealerMine CRMAdministrative Assistant at DealerMine CRM
Joseph ClateJoseph Clate
Pool Technician at CRM ServicesPool Technician at CRM Services
Jose AdairJose Adair
Restaurant Owner at Abuelitas' RestaurantRestaurant Owner at Abuelitas' Restaurant
Melody OvuakporoyechaMelody Ovuakporoyecha
Podcast Host at PRUDE INCPodcast Host at PRUDE INC