Summary

Overview

Work History

Education

Skills

Languages

Timeline

Kaya Pham

Customer service

Maple,ON

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

24

24

years of professional experience

Work History

Restaurant Manager

Oc & Lau

01.2022 - 01.2024

Directed daily operations, promoting customer satisfaction.
Led a 10-member team, augmenting service efficiency, and cutting down wait times by 20%.
Ensured adherence to food safety standards and health regulations.
Swiftly addressed customer issues, guaranteeing customer satisfaction.
Showcased problem-solving skills in high-pressure situations.
Achieved precision in cash handling, enhancing customer contentment.
Facilitated smoother workflow by maintaining a tidy kitchen space.
Resolved customer inquiries promptly, increasing loyalty and repeat business.
Led training for a 15-member team, resulting in an efficient work environment.
Quickly addressed customer complaints, enhancing guest loyalty.
Maintained accuracy and efficiency in food delivery through teamwork with kitchen staff.

Manager Assistant Restaurant

NBNB Bakery

01.2020 - 01.2022

Implemented training programs for enhanced employee skills.
Coordinated recruitment efforts to attract top talent.
Managed budgets for various departmental initiatives.

Kitchen Worker

Ginger Restaurant Corp.

01.2018 - 01.2020

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Kitchen/Cashier Worker

Crave Healthy Habits

01.2015 - 01.2016

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier/kitchen staff

A & W

01.2013 - 01.2015

Restaurant Manager

Pho 21 Noodle & Grilled

01.2007 - 01.2013

Established a welcoming atmosphere to encourage repeat visits.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Waitress

Ginger Restaurant Corp.

01.2000 - 01.2003

Education

Everest College, Toronto, ON

First Aids
CPR
Smart Serve
Food Handler Certificate
Food Handler Manager Certificate

Skills

Point of sale (POS) system operation
Passion for customer satisfaction
Food service background

Conflict resolution techniques
Customer relationship management (CRM)

Languages

English

Vietnamese

Timeline

Restaurant Manager - Oc & Lau

01.2022 - 01.2024

Manager Assistant Restaurant - NBNB Bakery

01.2020 - 01.2022

Kitchen Worker - Ginger Restaurant Corp.

01.2018 - 01.2020

Kitchen/Cashier Worker - Crave Healthy Habits

01.2015 - 01.2016

Cashier/kitchen staff - A & W

01.2013 - 01.2015

Restaurant Manager - Pho 21 Noodle & Grilled

01.2007 - 01.2013

Waitress - Ginger Restaurant Corp.

01.2000 - 01.2003

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Everest College - ,