Motivated Server/bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Kaya Simmons
Mississauga,ON
Summary
Overview
6
years of professional experience
2
Languages
Work History
Hilton Hotels Corporation
Server/Assistant Bartender
09.2023 - Current
Job overview
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with host/hostess team.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Supported efficient service flow by accurately relaying guest orders to kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Assisted in training new server assistants on best practices, improving overall efficiency within our team over time.
Fresh Kitchen And Juice Bar
Server/ Bartender
11.2021 - 02.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales significantly by upselling higher-end products to customers.
Pur And Simple
Server
03.2020 - 07.2022
Job overview
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Moxie's Grill & Bar
Server/bartender
05.2018 - 02.2020
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales significantly by upselling higher-end products to customers.
Education
Anderson College Mississauga, ON
Associate of Science from Medical Laboratory Technology Science
06.2023
University Overview
Skills
- Hospitality service expertise
- Team Leadership
- Wine pairing knowledge
- Menu presentation
- Beverage Preparation
- Cleanliness standards
- Service prioritization
- Complaint Handling
- Bar terminology
- Order Taking and Processing
- POS System Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Assistant Bartender
Hilton Hotels Corporation
09.2023 - Current
Server/ Bartender
Fresh Kitchen And Juice Bar
11.2021 - 02.2023
Server
Pur And Simple
03.2020 - 07.2022
Server/bartender
Moxie's Grill & Bar
05.2018 - 02.2020
Anderson College
Associate of Science from Medical Laboratory Technology Science
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursPersonal development programsCertification
Smart Serve certificate
Medical lab certificate
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