Kaya-Marie Skura
Hillcrestmines
Summary
Dedicated professional with extensive experience in cleaning and customer service, notably at Crowsnest Pass Peaks to Pine Senior Lodge. Recognized for exceptional attention to detail and strong communication skills, ensuring high standards of cleanliness and client satisfaction. Proficient in deep cleaning techniques and committed to maintaining a safe, organized environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Domestic Cleaner
Crowsnest Pass Peaks to Pine Senior Lodge
10.2024 - Current
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Performed laundry tasks including washing, drying, folding, ironing clothes following specific client instructions on clothing care maintenance.
- Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
Front Desk Agent
BCM Inn
2024 - 09.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
AirBnb Manger
Synergy Permaculture
2023 - 2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Janitorial Cleaner
Bee Clean
2020 - 2022
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- High security clarence
- Janitorial for RCMP-Sparwood-Elkford-Fernie BC
Education
GED -
Fernie Learning Center
Fernie, BC01-2019
Skills
- Self-motivation and initiative
- Dusting and polishing surfaces
- Organization and decluttering
- Floor cleaning techniques
- Bed making and linen care
- Bathroom cleaning mastery
- Professional appearance
- Deep cleaning expertise
- Sanitization procedures
- Proper chemical handling
- Teamwork
- Infection control
- Customer service
- Staff training
- Resident support
Languages
English
Full Professional
Certification
Food Safe June 2025-June2030
First Aid May 2025-May 2028
CPR May 2025-May2028
RCMP Security Screening 2020
Timeline
Domestic Cleaner
Crowsnest Pass Peaks to Pine Senior Lodge
10.2024 - Current
Front Desk Agent
BCM Inn
2024 - 09.2024
AirBnb Manger
Synergy Permaculture
2023 - 2023
Janitorial Cleaner
Bee Clean
2020 - 2022
GED -
Fernie Learning Center
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