Kay Wheeler
Kelowna,BC
Summary
Motivated, committed salesperson and talented design professional with 20+ years experience, including achieving and exceeding sales objectives for both company and personally set targets.
A self starter who thrives both independently and collaboratively within team environments for organizational success.
Positive, outgoing, friendly attitude, with a strong work ethic; ability to multitask and work well under pressure and deadlines.
Strong communication and presentation skills keeping customer service and satisfaction a top priority.
Overview
17
17
years of professional experience
Work History
Sales Design Consultant
STOR-X Organizing Sytems
05.2021 - Current
- Use of CRM database to track referral and appointment data from consultation through sales process
- Proficient in proprietary 3D CAD software
- Accurate site measuring of clients closets, offices, mudrooms, garages, kitchens and other spaces
- Meet with builder's homeowners to customize storage solutions based on preferences, yet tailored to balance closet "wants" within new-build budget confines
- Work with builder home plans to assist setting budget and quotes
- Establish credibility as trusted advisor by staying current on industry trends, market conditions, and competitive markets
- Increase revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Answer product questions with up-to-date knowledge of sales and promotions
- Adhere to company initiatives and achieved established goals
- Enhance client satisfaction by providing tailored design solutions for residential and commercial projects
- Cultivate productive relationships with existing customers through exceptional follow-up after sales
- Develop innovative design concepts to meet clients' unique needs, goals and preferences
- Present comprehensive design proposals using 3D proprietary software and material samples for client approval
- Manage various volume design projects simultaneously, ensuring timely delivery and satisfaction
Design Sales Representative
Closets By Design
01.2018 - 05.2021
- Assessed and sold custom storage solution including closets, pantries home offices, laundry rooms and more though in home consultations
- Produced high-quality mockups for client approval during design process
- Sold custom design solutions and products to homeowners and worked closely with engineering and install team to ensure streamlined deliveries and installations
- Managed, set up and attend Vancouver Home Trade Shows and special events
- Mentored junior designers, for continuous learning and professional growth
Home Stager - (Freelance)
Cynda Macdonald Design Inc
04.2016 - 01.2018
- Helped clients achieve faster home sales and higher offers by providing expert advice on property presentation and curb appeal improvements
- Increased perceived value of properties with well-planned design layouts and color schemes
- Worked with subcontractors to provide painters, plumbing, electrical, gardeners and more
- Developed strong relationships with homeowners and realtors for efficient procurement of furniture and decorative pieces
- Stayed current on industry trends to provide innovative staging solutions that met client expectations and market demands
- Received consistent positive feedback from clients on completed projects, leading to increased referral business opportunities
- Coordinated logistics for moving furniture and accessories between storage facilities or directly to properties as needed
Advertising Sales Representative
Vannet Newspapers (Now Glacier Media Group)
02.2008 - 01.2014
- Grew client base through targeted prospecting efforts, and attending industry events
- Increased advertising revenue by identifying and targeting potential clients in a wide range of industries
- Generated new business opportunities by researching potential clients and identifying their advertising needs
- Made outbound calls to existing customers to upsell advertising packages
- Increase revenue through additional products including Secondary Publications, B2B Guides, Community Brochures and other special projects
Skills
- Project Management
- Marketing and Branding
- Lead Generation and Follow-up
- Client Needs Assessment
- Time Management and Prioritizing
- Relationship Building and Trust
- Space Planning
- Design Concepts Development
- Multi-tasking and Organization
- Proficiency in Proprietary Design Software
- Presentation - In Person & Virtual
- Creative Thinking
- Customer Retention
- Positive Customer Engagement
- Team Player and Independent
- CRM Proficiency and Management
- Strategies and Optimization
Accomplishments
- Surpassed expected sales target by over 50% during initial onboarding training months at STOR-X
- Achieved record breaking sales of over $900,000 per annum in both 2022 and 2023
- 2024, recognized for overall 2nd highest sales closing ratio - lead conversion throughout the STOR-X franchise locations
Timeline
Sales Design Consultant
STOR-X Organizing Sytems
05.2021 - Current
Design Sales Representative
Closets By Design
01.2018 - 05.2021
Home Stager - (Freelance)
Cynda Macdonald Design Inc
04.2016 - 01.2018
Advertising Sales Representative
Vannet Newspapers (Now Glacier Media Group)
02.2008 - 01.2014
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