KAY WARSAME
Toronto
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
9
9
years of professional experience
Work History
Transport/Equipment Associate
Canada Inc.
01.2017 - 12.2024
- Interact with diverse customer base in person, online and by phone
- Provide detailed information on services and products to customers
- Recommend service and product options to meet customer needs
- Demonstrate and instruct on products
- Open new customer accounts
- Complete and process contracts
- Schedule and follow up on service calls
- Manage service, product and billing inquiries and complaints
Call center Rep (Business Accounts Rep)
Amex
01.2016 - 01.2019
- Follow communication 'scripts' when handling different topics
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
Education
Herbology/ Wellness Holistic Studies - Wellness Couching
Humber Institute of Technology And Advanced Learning
Toronto, ON03-2024
Diploma - Event planner
Humber College
05-2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call control
- Resolving issues
- Verbal and written communication
- Customer communications
Timeline
Transport/Equipment Associate
Canada Inc.
01.2017 - 12.2024
Call center Rep (Business Accounts Rep)
Amex
01.2016 - 01.2019
Herbology/ Wellness Holistic Studies - Wellness Couching
Humber Institute of Technology And Advanced Learning
Diploma - Event planner
Humber College
Similar Profiles
Gouse BashaGouse Basha
Business Analyst/ Product Owner/Project Manager, PMO at IBM Canada Ltd, TCOE – Bell CanadaBusiness Analyst/ Product Owner/Project Manager, PMO at IBM Canada Ltd, TCOE – Bell Canada
Anilkumar ManchikantiAnilkumar Manchikanti
Ride Share Service Driver / Grocery Shopper / Delivery Driver at Instacart Canada/Uber CanadaRide Share Service Driver / Grocery Shopper / Delivery Driver at Instacart Canada/Uber Canada
Plamedi KapilaPlamedi Kapila
Administrative Assistant, Human Resource at Government of Canada - Employment and Social Development CanadaAdministrative Assistant, Human Resource at Government of Canada - Employment and Social Development Canada
Keshav InderjeetKeshav Inderjeet
Data Architect at Axciom Salesforce Practice (Formerly Rafter One)Data Architect at Axciom Salesforce Practice (Formerly Rafter One)
MELANIE BURTONMELANIE BURTON
Executive Director at Christie Gardens Apartments & Care Inc.Executive Director at Christie Gardens Apartments & Care Inc.