Kay Pham
Receptionist
Atascadero
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at Omni Hotels & Resorts. Proven ability to enhance customer satisfaction through exceptional communication and problem-solving skills. Adept at managing front desk operations and scheduling appointments, contributing to a welcoming environment and streamlined processes. Tech-savvy with a strong focus on organization and efficiency.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Omni Hotels & Resorts
04.2023 - 11.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and members access.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Collected card payments, processed transactions and updated relevant records.
Real Estate Agent
EXp Realty, LLC
11.2022 - 03.2023
- Communicated with clients to understand property needs and preferences.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Receptionist
L.A Nails
01.2016 - 02.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Organized, maintained and updated information in computer databases.
- Scheduled client appointments for staff teams.
- Collected card payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Skills
Telephone skills
Data entry
Scheduling
Customer/Client relations
Time management
Technical support
Organization skills
Verbal and written communication
Greeting and seating clients
Scheduling appointments
Professional demeanor
Tech-Savvy
Front desk operations
Phone etiquette
Positive and professional
Multitasking and prioritization
Calm demeanor
Meticulous and organized
Customer service
Multitasking
Call redirection
Self motivation
Problem-solving
Adaptability and flexibility
Team collaboration
Billing and invoicing
Certification
Real estate
Timeline
Receptionist
Omni Hotels & Resorts
04.2023 - 11.2025
Real Estate Agent
EXp Realty, LLC
11.2022 - 03.2023
Real estate
11-2022
Receptionist
L.A Nails
01.2016 - 02.2022