Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Kay Mendonca

Windsor,ON

Summary

The Client Experience Manager at Baron Championship Rings, with over a decade of experience, stands at the forefront of enhancing customer satisfaction and loyalty. This professional combines strategic leadership with innovative engagement strategies and a data-driven approach to propel business growth. With a rich skill set in customer service, communication, and event planning, they are poised to elevate the client experience to new heights in future endeavors.

Overview

9
9
years of professional experience

Work History

Client Experience Manager

Baron Championship Rings
01.2023 - Current
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Logistics Supervisor

Baron Championship Rings
05.2022 - 01.2023
  • Oversaw daily operations of logistics department at Baron Championship Rings
  • Managed inventory levels to ensure timely delivery of products to customers
  • Coordinated with suppliers and carriers to optimize shipping processes
  • Trained and supervised team of warehouse staff to maintain efficiency and accuracy in order fulfillment.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.

Account Manager

Baron Championship Rings
08.2018 - 05.2022
  • Fostered strong relationships with key clients in the sports industry, serving as a dedicated account manager to understand their unique needs
  • Coordinated with production team to ensure timely delivery of customized championship rings to clients, maintaining high levels of customer satisfaction and loyalty for Baron Championship Rings.

Assistant Catering Manager

University of Windsor
08.2016 - 12.2016
  • Executed events campus wide for groups ranging from 10 to 5000 attendees, including events for the Office of the President and Grand Opening events for the University’s Downtown Campus
  • Prioritized time between supervisory presence at events, preparing for upcoming events, and completing day to day data processing duties such as inventory sheets, schedules, order forms, etc.

Event Coordinator

Essex Golf & Country Club
01.2015 - 07.2016
  • Created innovative and engaging event concepts that aligned with Essex Golf & Country Club's brand image and target market preferences, in order to enhance the overall guest experience and increase event attendance

Education

Bachelor of Human Kinetics – Movement Science -

University of Windsor
Windsor, ON
04.2008

Principal’s Academic Achievement Award (90%+ average) -

Belle River District High School
Belle River

Skills

  • Customer Service (Expert)
  • Leadership (Experienced)
  • Management (Skillful)
  • Event Planning (Experienced)
  • Communication (Expert)
  • Written Communication (Experienced)
  • Organization (Expert)
  • Attention to Detail (Expert)
  • Teamwork (Experienced)
  • Verbal Communication (Skillful)
  • Multitasking (Experienced)
  • Deadline Management (Skillful)

Volunteer Experience

  • Tecumseh Saints Novice Girls', Assistant Basketball Coach, Tecumseh, 09/2017, 03/2020, Collaborate with the head coach to organize team-building activities and events to foster camaraderie and enhance team chemistry, creating a positive and supportive team environment that contributes to overall player satisfaction and performance.
  • Belle River District High School, Assistant Basketball Coach, Belle River, 09/2013, 11/2016, Develop and maintain positive relationships with student-athletes to support their academic success and personal growth, fostering a strong sense of community and teamwork within the basketball program.
  • OFSAA Basketball Championship, Assistant to the Convenor, Belle River, 09/2016, 11/2016, Coordinate logistics for team arrivals and departures during the championship event, ensuring seamless transitions for all participating teams.

Timeline

Client Experience Manager

Baron Championship Rings
01.2023 - Current

Logistics Supervisor

Baron Championship Rings
05.2022 - 01.2023

Account Manager

Baron Championship Rings
08.2018 - 05.2022

Assistant Catering Manager

University of Windsor
08.2016 - 12.2016

Event Coordinator

Essex Golf & Country Club
01.2015 - 07.2016

Bachelor of Human Kinetics – Movement Science -

University of Windsor

Principal’s Academic Achievement Award (90%+ average) -

Belle River District High School

Similar Profiles

CREATE PROFILE
Kay Mendonca