Summary
Overview
Work History
Skills
References
Timeline
Generic

Kay Hunter

Toronto,Canada

Summary

Dynamic hospitality professional with extensive experience in the food and beverage industry, excelling in staff training and customer service. Proven ability to resolve conflicts and enhance guest experiences, leveraging mixology techniques and strong communication skills.

Overview

12
12
years of professional experience

Work History

Head Bartender / Bar Manager

Blue Bird Bar
Toronto, Canada
08.2018 - Current
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Recruited, trained, evaluated, and supervised staff members across multiple departments.
  • Facilitated with the menu design
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Collaborated with other co-owners on strategic decisions related to the company's growth plan.

Server / Bartender

Axis Bar and Grill
04.2017 - 06.2023
  • Prepared drinks according to standard recipes.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees on restaurant procedures and plating techniques.

Server

The Pint Public House
05.2017 - 09.2017
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Bartender

Celts Irish Pub
11.2014 - 01.2017
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

Server

Aries Place
01.2013 - 01.2014
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.
  • Provided exceptional service to high volume of daily customers.

Skills

  • Smart Serve
  • First Aid
  • CPR
  • Staff training
  • Mixology techniques
  • Customer service
  • Event planning
  • Communication skills
  • Safe food handling procedures
  • Inventory management
  • Problem solver

References

Available upon request

Timeline

Head Bartender / Bar Manager

Blue Bird Bar
08.2018 - Current

Server

The Pint Public House
05.2017 - 09.2017

Server / Bartender

Axis Bar and Grill
04.2017 - 06.2023

Bartender

Celts Irish Pub
11.2014 - 01.2017

Server

Aries Place
01.2013 - 01.2014

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Kay Hunter