Kawalpreet Singh
Brampton,ON
Summary
Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications . Highly motivated and driven to achieve set goals and targets. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Representative
IOS Solutions
08.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Provided primary customer support to internal and external customers.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
Outbound Sales Representative
IOS Solutions
04.2022 - 06.2023
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
Customer Service Representative
UPS
01.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Fleming College
Skills
- Language Fluency
- Data Management
- Problem-solving abilities
- Customer Service
- Active Listening
- Team Development
- Customer Relationship Management (CRM)
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Additional Information
References are available upon request .
Timeline
Customer Representative
IOS Solutions
08.2023 - 03.2024
Outbound Sales Representative
IOS Solutions
04.2022 - 06.2023
Customer Service Representative
UPS
01.2021 - 02.2022
High School Diploma -
Fleming College
Similar Profiles
Kevin PikazioKevin Pikazio
Customer Service Agent at IOS SolutionsCustomer Service Agent at IOS Solutions
Negar KheyrkhahanNegar Kheyrkhahan
Subject Matter Expert at IOS SolutionsSubject Matter Expert at IOS Solutions
DOLLY JASSIDOLLY JASSI
Customer Service Representative at IOS SolutionsCustomer Service Representative at IOS Solutions
CHRIS EJIOGUCHRIS EJIOGU
Customer Service Representative at IOS SolutionsCustomer Service Representative at IOS Solutions
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group